Housing Repairs Planner

Wigan Council; Wigan; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A local government authority in Wigan is seeking a Housing Repairs Planner to coordinate repairs for tenanted homes. This role involves liaising with tenants, contractors, and internal teams, ensuring compliance and excellent service delivery. The ideal candidate will have experience in social housing repairs, strong organisational skills, and a proactive approach to improving processes. The position offers flexible working arrangements, professional development opportunities, and a chance to contribute to digital transformation within the organization.

Benefits

Flexible working

Professional development opportunities

Exclusive rewards and benefits

Qualifications

• Experience in social housing repairs or a similar field.
• Ability to manage priorities in a fast-paced environment.
• Proactive approach to improving processes.

Responsibilities

• Coordinate responsive repairs for tenanted homes.
• Serve as the first point of contact for tenants.
• Support colleagues and ensure service continuity during absences.

Skills

Organisational skills

Problem-solving skills

Customer care

IT systems proficiency

Flexibility

Attention to detail

Relationship building

Job description

Priority Candidates will be considered in the first instance

Wigan Town Hall

Library Street

Wigan

WN1 1YN

37 hours per week

Permanent

We're on a journey to build a workforce reflective of our Borough.

We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!

Your role:

As a Housing Repairs Planner, you’ll coordinate responsive repairs for tenanted homes, ensuring a “right-first-time” approach. You’ll work closely with property inspectors, contractors, and internal teams, reviewing inspections, work orders, and performance data. The role involves being the first point of contact for tenants, resolving queries, and maintaining compliance with legislation and service standards. You won’t manage staff directly but will support colleagues and ensure service continuity during absences.

About you:

The ideal candidate will have experience in social housing repairs or a similar field, with strong organisational and problem‑solving skills. You’ll be confident using IT systems, managing priorities in a fast‑paced environment, and delivering excellent customer care. Flexibility, attention to detail, and the ability to build positive relationships with tenants and contractors are essential. A proactive approach to improving processes and embracing digital solutions is key.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.

Join Wigan Council’s Repairs and Maintenance team, where teamwork and fresh ideas shape our service. We champion the Team Wigan culturesupportive, adaptable, and committed to continuous improvement. In this role, you’ll help deliver high‑quality housing services and enhance customer experience in a dynamic environment. We offer flexible working, professional development, and the chance to contribute to digital transformation while being part of a team that values accountability and positive change.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community. We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To be appointed to this role you must be able to prove your right to work in the UK. Please visit the link below to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

Prove your right to work to an employer

If you would like to discuss this opportunity further, please contact Tony Ball at [e-mail] or [e-mail].

Interview date:

Priority Candidates 3rd February 2026

All Other Candidates 5th and 6th February 2026

To view the details relating to this position, please click the links below: