Housing Repairs & Complaints Administrator – Cambridge

ESSENTIAL EMPLOYMENT LTD; Cambridge; On-site; GBP 19,000 - 27,000; Part time

Job summary

Housing Maintenance Administration Officer is required in Cambridge on a temporary contract. The role involves investigating and resolving complex repair enquiries while ensuring adherence to housing policies and service standards.

Excellent communication and attention to detail are essential to review repair histories and case records. The successful candidate will manage Stage 1 and Stage 2 complaints, liaise with tenants, contractors and internal teams, and provide detailed written responses.

Qualifications

• Investigate and resolve complex repairs enquiries and complaints in line with housing policies and service standards.

Responsibilities

• Handle Stage 1 and Stage 2 complaints and liaise with tenants, contractors and internal departments.
• Prepare detailed written responses and monitor repair outcomes.
• Maintain accurate records on housing management systems and ensure regulatory compliance.

Job description

Housing Maintenance Administration Officer is required in Cambridge on a temporary contract. The role involves investigating and resolving complex repair enquiries while ensuring adherence to housing policies and service standards.

Excellent communication and attention to detail are essential to review repair histories and case records. The successful candidate will manage Stage 1 and Stage 2 complaints, liaise with tenants, contractors and internal teams, and provide detailed written responses.