Housing Maintenance Admin & Complaints Investigator

Essential Employment; Cambridge; On-site; GBP 19,000 - 27,000; Full time

Job summary

Essential Employment in Cambridge is seeking a Housing Maintenance Administration Officer on a temporary contract, paying £16.62 per hour PAYE. The role focuses on managing complex repairs enquiries and complaints and ensuring services meet housing policies and standards.

You will review repair histories, contractor performance, and case records, ensuring compliance with procedures. Strong communication and investigative skills are essential to deliver positive outcomes for residents.

Responsibilities

• Investigate and resolve complex repairs enquiries and complaints following housing policies, procedures and service standards.
• Review repair histories, contractor performance, correspondence and case records to identify root causes and propose resolutions.
• Handle Stage 1 and Stage 2 complaints; liaise with tenants, contractors and internal departments; prepare detailed written responses.
• Maintain accurate records on housing management systems and ensure compliance with regulatory and organisational requirements.

Job description

Essential Employment in Cambridge is seeking a Housing Maintenance Administration Officer on a temporary contract, paying £16.62 per hour PAYE. The role focuses on managing complex repairs enquiries and complaints and ensuring services meet housing policies and standards.

You will review repair histories, contractor performance, and case records, ensuring compliance with procedures. Strong communication and investigative skills are essential to deliver positive outcomes for residents.