Housing Maintenance Administration Officer

ESSENTIAL EMPLOYMENT LTD; Cambridge; On-site; GBP 19,000 - 27,000; Part time

Job summary

Housing Maintenance Administration Officer is required in Cambridge on a temporary contract. The role involves investigating and resolving complex repair enquiries while ensuring adherence to housing policies and service standards.

Excellent communication and attention to detail are essential to review repair histories and case records. The successful candidate will manage Stage 1 and Stage 2 complaints, liaise with tenants, contractors and internal teams, and provide detailed written responses.

Qualifications

• Investigate and resolve complex repairs enquiries and complaints in line with housing policies and service standards.

Responsibilities

• Handle Stage 1 and Stage 2 complaints and liaise with tenants, contractors and internal departments.
• Prepare detailed written responses and monitor repair outcomes.
• Maintain accurate records on housing management systems and ensure regulatory compliance.

Job description

Housing Maintenance Administration Officer

Housing Maintenance Administration Officer needed in Cambridge

This is a temporary contract and the rate is £16.62ph PAYE

The reference number is: 5309692

The successful candidate will be responsible for investigating and resolving complex repairs enquiries and complaints, ensuring all cases are managed in accordance with housing policies, procedures and service standards. A keen eye for detail is required to review repair histories, contractor performance, correspondence and case records, identifying root causes and recommending appropriate resolutions.

Duties will include handling Stage 1 and Stage 2 complaints, liaising with tenants, contractors and internal departments, preparing detailed written responses, monitoring repair outcomes, maintaining accurate records on housing management systems, and ensuring compliance with regulatory and organisational requirements. The role requires excellent communication skills, strong investigative abilities and a customer-focused approach to achieving positive outcomes for residents.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.