Housing Complaints & Casework Specialist

Hackney; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Hackney Council’s Property Services Team invites applications for a Complaints Officer on a six-month fixed-term/secondment basis in Greater London. You will investigate complex resident issues, ensure responsive repairs, and contribute to a customer-focused service across departments.

This role requires a collaborative professional with strong communication skills and experience in property services or casework. Closing date: 18 November 2026 (22:59). Interview date: TBC.

Qualifications

• What we’re looking for: a collaborative team player who stays calm under pressure.
• Strong communication skills to advocate for residents and engage with stakeholders at all levels.
• Experience in property services, complaints, or casework, or transferable skills to excel in this environment.

Responsibilities

• Make an Impact: be at the heart of Housing service, ensuring residents receive high-quality, responsive repairs and support.
• Collaborate and Connect: liaise with internal teams, contractors, and the community across a diverse portfolio.
• Drive Improvement: identify themes from feedback and help shape policy to deliver a better customer-focused service.

Skills

Team player

Excellent communication

Property services experience

Complaints/casework

Job description

Hackney Council’s Property Services Team invites applications for a Complaints Officer on a six-month fixed-term/secondment basis in Greater London. You will investigate complex resident issues, ensure responsive repairs, and contribute to a customer-focused service across departments.

This role requires a collaborative professional with strong communication skills and experience in property services or casework. Closing date: 18 November 2026 (22:59). Interview date: TBC.