Housing Maintenance Administration Officer

Essential Employment; Cambridge; On-site; GBP 19,000 - 27,000; Full time

Job summary

Essential Employment in Cambridge is seeking a Housing Maintenance Administration Officer on a temporary contract, paying £16.62 per hour PAYE. The role focuses on managing complex repairs enquiries and complaints and ensuring services meet housing policies and standards.

You will review repair histories, contractor performance, and case records, ensuring compliance with procedures. Strong communication and investigative skills are essential to deliver positive outcomes for residents.

Responsibilities

• Investigate and resolve complex repairs enquiries and complaints following housing policies, procedures and service standards.
• Review repair histories, contractor performance, correspondence and case records to identify root causes and propose resolutions.
• Handle Stage 1 and Stage 2 complaints; liaise with tenants, contractors and internal departments; prepare detailed written responses.
• Maintain accurate records on housing management systems and ensure compliance with regulatory and organisational requirements.

Job description

Housing Maintenance Administration Officer needed in Cambridge

This is a temporary contract and the rate is £16.62ph PAYE

The reference number is: 5309692

The successful candidate will be responsible for investigating and resolving complex repairs enquiries and complaints, ensuring all cases are managed in accordance with housing policies, procedures and service standards. A keen eye for detail is required to review repair histories, contractor performance, correspondence and case records, identifying root causes and recommending appropriate resolutions.

Duties will include handling Stage 1 and Stage 2 complaints, liaising with tenants, contractors and internal departments, preparing detailed written responses, monitoring repair outcomes, maintaining accurate records on housing management systems, and ensuring compliance with regulatory and organisational requirements. The role requires excellent communication skills, strong investigative abilities and a customer-focused approach to achieving positive outcomes for residents.