Housing Complaints Investigator & Case Analyst

Essential Employment; West of England; On-site; GBP 22,000 - 31,000; Full time

Job summary

Essential Employment is seeking a Project Officer (Complaints) for a temporary role in Bristol. You will investigate and resolve complex housing condition and disrepair claims, building detailed case histories and timelines from a range of systems.

You will gather and analyse evidence, liaise with operational teams, and prepare clear, evidence-based responses within agreed timescales, while handling a high-volume caseload and delivering excellent customer service. This is a PAYE role.

Qualifications

• Analytical thinker with strong problem-solving skills.
• Detail-oriented and able to manage multiple cases.
• Good communication with stakeholders and teams.

Responsibilities

• Investigate and resolve complex housing condition and disrepair claims.
• Gather and analyse evidence to establish case histories and timelines.
• Liaise with operational teams and stakeholders to prepare responses.
• Manage a high-volume caseload while delivering quality customer service.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder liaison

Job description

Essential Employment is seeking a Project Officer (Complaints) for a temporary role in Bristol. You will investigate and resolve complex housing condition and disrepair claims, building detailed case histories and timelines from a range of systems.

You will gather and analyse evidence, liaise with operational teams, and prepare clear, evidence-based responses within agreed timescales, while handling a high-volume caseload and delivering excellent customer service. This is a PAYE role.