Housing Repairs Administrator & Coordinator

Axis CLC Group; Stratford-upon-Avon; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension

Medical scheme

Life assurance

25 days’ holiday + bank holidays

Perkbox benefits

GP wellbeing support

Job summary

Axis CLC Group in the UK is seeking an organised Administrator to join the Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Working on our long-term partnership with Peabody, you will raise, process and schedule repair orders, maintain records and audit trails, handle resident queries, and ensure repairs are processed efficiently while meeting KPIs.

Qualifications

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Administrative experience

IT literate

Understanding of maintenance terms

Awareness of KPIs

Housing sector processes (desirable)

Job description

Axis CLC Group in the UK is seeking an organised Administrator to join the Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Working on our long-term partnership with Peabody, you will raise, process and schedule repair orders, maintain records and audit trails, handle resident queries, and ensure repairs are processed efficiently while meeting KPIs.