Housing Repairs Administrator — 6-Month Contract

Axis CLC Group; Brentwood; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme and life assurance

Perkbox discounts & wellbeing offers

1 paid volunteer day

£2,000 refer-a-friend bonus

Job summary

Axis, part of Axis CLC, is a trusted property services specialist delivering repairs and maintenance across the UK. We are seeking an organised and customer-focused Administrator to join our Repairs & Maintenance team on a 6 months fixed term contract, supporting delivery to housing association and local authority residents.

Based on our Brentwood contract, you will coordinate reactive, planned and disrepair works, raise and schedule repair orders, maintain records, and provide residents with

Qualifications

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills.
• Understanding of maintenance and repairs terminology.
• Awareness of KPIs and performance targets.
• Knowledge of housing sector processes (desirable).

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Telephone manners

Communication skills

Problem solving

Workload management

Attention to detail

Team player

Tools

IT systems

Job description

Axis, part of Axis CLC, is a trusted property services specialist delivering repairs and maintenance across the UK. We are seeking an organised and customer-focused Administrator to join our Repairs & Maintenance team on a 6 months fixed term contract, supporting delivery to housing association and local authority residents.

Based on our Brentwood contract, you will coordinate reactive, planned and disrepair works, raise and schedule repair orders, maintain records, and provide residents with