Repairs & Maintenance Scheduler – Social Housing

Axis CLC Group; Sittingbourne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Medical scheme

Life assurance

25 days holiday

Perkbox benefits

GP wellbeing support

Job summary

Axis CLC Group is seeking a highly organized Scheduler in Sittingbourne to manage repairs and maintenance planning. You will coordinate residents, operatives and client teams, ensuring efficient workloads and on-time progress from start to finish.

The role requires IT proficiency with scheduling tools, strong communication, and experience in high-volume customer service within social housing or maintenance environments. Training will be provided at the Stratford head office.

Qualifications

• IT literate with confidence using scheduling and job management systems.
• Excellent telephone manner and communication skills.
• Strong attention to detail and ability to prioritise workload.
• Ability to work to tight deadlines in a busy environment.
• Experience in scheduling, planning, administration or high-volume customer service/call handling.
• Experience within social housing, repairs or maintenance environments.
• Knowledge of repairs and maintenance terminology and KPIs.
• Experience using systems such as ROCC, Opti-time or DRS.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works appropriately, escalating to out-of-hours services only when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literate

Scheduling systems

Telephone skills

Attention to detail

Deadline driven

Social housing experience

ROCC knowledge

Opti-time knowledge

DRS knowledge

Tools

ROCC

Opti-time

DRS

Job description

Axis CLC Group is seeking a highly organized Scheduler in Sittingbourne to manage repairs and maintenance planning. You will coordinate residents, operatives and client teams, ensuring efficient workloads and on-time progress from start to finish.

The role requires IT proficiency with scheduling tools, strong communication, and experience in high-volume customer service within social housing or maintenance environments. Training will be provided at the Stratford head office.