Administrator

Confidential; Dartford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Pension scheme and life assurance

Perkbox (discounts, perks & wellbeing)

1 paid volunteer day

£2,000 refer-a-friend bonus after prob

Opportunities for development and in-

Job summary

Axis CLC is recruiting an organised Administrator to join our Repairs & Maintenance team, supporting delivery of services to housing association and local authority residents in Dartford. You will coordinate reactive, planned and disrepair works, keeping residents informed and ensuring accurate records for invoicing and reporting.

You will handle calls, raise repair orders, monitor progress, liaise with operatives and contractors, and maintain audit trails to meet KPIs and service targets.

Qualifications

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

Skills

Administrative experience

IT literate

Maintenance terminology

KPIs awareness

Housing sector processes

Job description

We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents.

Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately.

What You ll Do

• Handle incoming calls from residents, providing clear and professional updates on repair works.
• Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting.
• Maintain accurate records, job notes and audit trails.
• Review supervisor and operative reports and take appropriate follow-up action.
• Resolve queries and minor complaints at first point of contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works and provide progress updates.
• Order materials and equipment as required.
• Ensure all activity is updated accurately and in line with KPIs and service targets.

What You ll Bring

• Administrative experience within social housing, with a strong preference for candidates who have supported repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Key Skills:

• Excellent telephone manner and customer service skills
• Strong communication and problem-solving abilities
• Ability to prioritise and manage workload under pressure
• High attention to detail and accuracy
• Ability to meet tight deadlines
• Team player with a positive, flexible approach

What we offer

• Salary of £28,000 per annum plus benefits including:
• 25 days holiday + bank holidays
• Pension scheme and life assurance
• Perkbox (discounts, perks & wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after the referee passes probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national team delivering essential services across housing, education, healthcare, defence and commercial property. We value insight, quality and evidence-based decision-making, and offer roles where your work directly influences business performance and long-term growth.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the hiring process, please let us know.