Housing Repairs Administrator - 6 Month FTC

Axis CLC Group; Brentwood; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement 25 days + bank hol

Pension and life assurance

Perkbox discounts and wellbeing

Volunteer day

Refer-a-friend bonus

Development opportunities

Job summary

Axis, part of Axis CLC, is looking for an organized Administrator to join our Repairs & Maintenance team on a 6 months fixed term contract, supporting Brentwood residents. You will handle incoming calls, raise and schedule repair orders, maintain records and ensure data accuracy while liaising with operatives and residents to coordinate works.

We offer a salary of 28K per annum plus benefits including 25 days holiday, pension, Perkbox, one paid volunteer day and a £2,000 refer-a-friend bonus

Qualifications

• Administrative experience within social housing, with a strong preference for repairs and maintenance delivery.
• IT literate with strong system and data-entry skills
• Understanding of maintenance and repairs terminology
• Awareness of KPIs and performance targets
• Knowledge of housing sector processes (desirable)

Responsibilities

• Handle incoming calls from residents and provide updates on repairs.
• Raise, process and schedule repair orders and ensure invoicing accuracy.
• Maintain records, job notes and audit trails.
• Review supervisor and operative reports and follow up as needed.
• Resolve queries and minor complaints at first contact.
• Monitor shared inboxes, logs and variation requests.
• Liaise with operatives, planners, subcontractors and residents to coordinate works.
• Order materials and equipment as required.

Skills

Administrative experience

IT literacy

Data entry

Maintenance terminology

KPIs awareness

Housing sector knowledge

Job description

Axis, part of Axis CLC, is looking for an organized Administrator to join our Repairs & Maintenance team on a 6 months fixed term contract, supporting Brentwood residents. You will handle incoming calls, raise and schedule repair orders, maintain records and ensure data accuracy while liaising with operatives and residents to coordinate works.

We offer a salary of 28K per annum plus benefits including 25 days holiday, pension, Perkbox, one paid volunteer day and a £2,000 refer-a-friend bonus