Repairs & Maintenance Scheduler for Housing

Axis CLC Group; Sittingbourne; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension

Medical scheme options and life cover

25 days’ holiday + bank holidays

Perkbox benefits worth up to £350 per:

24/7 GP wellbeing support

1 paid volunteer day

£2,000 refer-a-friend bonus after prob

Development and progression acrossAxis

Job summary

Axis CLC Group is seeking a highly organised Scheduler to join our Repairs and Maintenance team in Sittingbourne. The role focuses on planning, scheduling, and coordinating repairs and maintenance works to maximise operatives' productivity and deliver a high-quality service to residents and clients.

You will act as the central communication link between residents, operatives, supervisors and client teams, ensuring work moves smoothly from start to finish.

Qualifications

• Experience in scheduling, planning, administration or high-volume customer service.
• Familiar with repairs/maintenance terminology and KPIs.

Responsibilities

• Provide excellent customer service to residents, handling enquiries, bookings and appointment changes.
• Plan, schedule and manage repairs and maintenance works efficiently, maximising operative productivity.
• Allocate and update jobs using scheduling and job management systems (e.g. ROCC, DRS, Opti-time).
• Work closely with supervisors and operatives to coordinate daily workloads and optimise routes.
• Manage emergency and priority works, escalating to out-of-hours services when required.
• Monitor work in progress, ensuring jobs are progressed and closed within target timescales.
• Ensure operatives are correctly using and updating PDAs and digital systems.
• Act as the key communication link between residents, operatives and client teams.
• Maintain accurate records, notes and job updates across all systems.
• Support the wider scheduling team, providing cover during absences where required.

Skills

IT literacy

Customer service

Deadline driven

Scheduling experience

Housing repairs experience

KPIs knowledge

ROCC/Opti-time/DRS knowledge

Tools

ROCC

Opti-time

DRS

Job description

Axis CLC Group is seeking a highly organised Scheduler to join our Repairs and Maintenance team in Sittingbourne. The role focuses on planning, scheduling, and coordinating repairs and maintenance works to maximise operatives' productivity and deliver a high-quality service to residents and clients.

You will act as the central communication link between residents, operatives, supervisors and client teams, ensuring work moves smoothly from start to finish.