Housing Options Team Leader (P01769)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 41,000 - 46,000; Full time

Job summary

A local government authority in the United Kingdom seeks a Housing Options Team Leader to manage a team and lead homelessness prevention efforts. The role involves day-to-day service management, working with partners to provide effective housing options, and developing team skills. Candidates should have strong communication, negotiation skills, and an interest in providing quality public services. This is a hybrid position with a salary range of £41,992 to £45,089.

Qualifications

• Experience in Housing Options and homelessness with decision-making skills.
• Ability to negotiate and find solutions to complicated situations.
• Passion for providing high-quality public services.

Responsibilities

• Lead a team to achieve success in Homelessness Prevention.
• Manage day-to-day service and out of hours homelessness service.
• Work with partners to ensure successful outcomes for homelessness cases.

Skills

Communication skills

Interpersonal skills

Negotiation

IT systems proficiency

Problem-solving

Tools

Microsoft software

Job description

Housing Options Team Leader

Starting salary £41,992pa with progression to £45,089pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance). 12 month fixed term contract, 37 hours per week (hybrid working).

Are you passionate about helping people? Are you able to lead a team, helping them to achieve success in the field of Homelessness Prevention? Welwyn Hatfield Borough Council is investing in Homelessness Services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team, a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out of hours homelessness service.

You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness, whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible. You will have line management responsibilities for up to 8 officers, to ensure consistency of decision-making, whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.

You will be responsible for maintaining and updating the key homeless prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful sustainable outcomes. You will be the primary point of contact for colleagues and partners in the day-to-day operation of the service, enabling the swift resolution of cases that require a quick response and helping colleagues without specialist knowledge. You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the housing options team and identifying outcomes in complex cases.

Key Qualifications and Experience

• An interest in providing high quality public services to the local community
• Experience of working in Housing Options and homelessness, making detailed homelessness decisions and providing detailed housing advice
• The ability to negotiate with others and find solutions to complicated situations
• High levels of ability working with IT systems and confidence in using Microsoft software
• Excellent communication and interpersonal skills
• Ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service

Our Values

• Collaborative
• Open
• Responsible
• Excellent

If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working – we want to hear from you.

Application Information

Closing date for applications is 11 January 2026. Remote assessments will be held on 16 January 2026. Face to face interviews will be held on 21 January 2026.

**Keywords**

Housing Options, Homelessness, Welwyn Hatfield, legalisation, local government, hertfordshire