Housing Options Team Lead: Temporary Accommodation Champion

CRAWLEY BOROUGH COUNCIL; Crawley; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Crawley Borough Council is seeking an experienced Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and drive high-quality homelessness services in Crawley. You will manage and develop a team, ensure statutory duties are met, and work with Housing Services to drive improvements that benefit residents.

The role requires strong leadership, detailed knowledge of homelessness legislation, excellent people skills, and a commitment to flexible, customer-focused

Qualifications

• Experience of managing and developing a busy team.
• Strong knowledge of homelessness legislation and statutory duties.
• Excellent communication, negotiation and problem-solving skills.
• Experience of working to challenging targets and deadlines.
• Commitment to continuous improvement and delivering outstanding customer service.

Responsibilities

• Lead the temporary accommodation service and develop the team.
• Ensure statutory homelessness duties are met and housing options duties delivered.
• Drive service improvements to achieve excellent outcomes for residents.
• Support complex decision-making and performance management.
• Collaborate with Housing Services and shape service development.

Skills

Team leadership

Communication

Negotiation

Problem-solving

Target-driven

Job description

Crawley Borough Council is seeking an experienced Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and drive high-quality homelessness services in Crawley. You will manage and develop a team, ensure statutory duties are met, and work with Housing Services to drive improvements that benefit residents.

The role requires strong leadership, detailed knowledge of homelessness legislation, excellent people skills, and a commitment to flexible, customer-focused