Housing Options Team Leader (Accommodation)

CRAWLEY BOROUGH COUNCIL; Crawley; On-site; GBP 38,000 - 47,000; Full time

Benefits offered by this job

Employee benefits

Job summary

Crawley Borough Council is seeking an experienced Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and drive high-quality homelessness services in Crawley. You will manage and develop a team, ensure statutory duties are met, and work with Housing Services to drive improvements that benefit residents.

The role requires strong leadership, detailed knowledge of homelessness legislation, excellent people skills, and a commitment to flexible, customer-focused

Qualifications

• Experience of managing and developing a busy team.
• Strong knowledge of homelessness legislation and statutory duties.
• Excellent communication, negotiation and problem-solving skills.
• Experience of working to challenging targets and deadlines.
• Commitment to continuous improvement and delivering outstanding customer service.

Responsibilities

• Lead the temporary accommodation service and develop the team.
• Ensure statutory homelessness duties are met and housing options duties delivered.
• Drive service improvements to achieve excellent outcomes for residents.
• Support complex decision-making and performance management.
• Collaborate with Housing Services and shape service development.

Skills

Team leadership

Communication

Negotiation

Problem-solving

Target-driven

Job description

Are you an experienced housing professional with a passion for preventing homelessness and supporting people to secure safe and suitable accommodation? Do you have the leadership skills to motivate and develop a high-performing team in a fast-paced and rewarding environment? We are looking for a Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and play a key role in delivering high-quality homelessness services. You will be responsible for managing and developing a team, ensuring statutory homelessness duties are met, overseeing the provision of suitable temporary accommodation, and driving service improvements that deliver excellent outcomes for residents. This is an exciting opportunity for a confident and resilient leader with detailed knowledge of homelessness legislation and suitability requirements, excellent people management skills, and a commitment to delivering customer-focused services. You will work closely with colleagues across Housing Services, support complex decision-making, manage performance, and help shape the future development of the service.

• experience of managing and developing a busy team
• strong knowledge of homelessness legislation, case law and statutory duties
• excellent communication, negotiation and problem-solving skills
• experience of working to challenging targets and deadlines
• a commitment to continuous improvement and delivering outstanding customer service In return, we offer a rewarding role where you can make a real difference to vulnerable households, alongside opportunities for professional development, a supportive management team and a commitment to flexible and modern ways of working.

Crawley is an exciting place to work with an open, friendly and welcoming culture. The council is passionate about Crawley and works together through a One Team approach to achieve the best outcomes for our residents, putting customers at the heart of everything we do.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

This role participates in the delivery of our out of hours telephone service on a rota basis on standby category B at a fixed £1,039.95 per annum A Baseline Personnel Security Standard check is required as part of this role, and that will also entail the successful applicant undertaking a Basic DBS Check. A full clean UK driving licence will be an advantage. Casual car user Interviews will be held in person.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone. At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.