Housing Options Team Leader (Accommodation)

Crawley; Crawley; Vor Ort; GBP 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

Employee benefits package

Zusammenfassung

Crawley Borough Council is seeking an experienced Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and drive high‑quality homelessness services. You will manage and develop a team, ensure statutory duties are met and oversee suitable temporary accommodation for residents.

We are looking for a confident, resilient leader with in‑depth homelessness legislation knowledge, excellent people management skills and a focus on customer‑centred service delivery.

Qualifikationen

• Experience of managing and developing a busy team.
• Strong knowledge of homelessness legislation, case law and statutory duties.
• Excellent communication, negotiation and problem‑solving skills.
• Experience of working to challenging targets and deadlines.
• A commitment to continuous improvement and delivering outstanding customer service.

Aufgaben

• Lead the temporary accommodation service and drive service improvements.
• Manage and develop a high‑performing team to meet statutory duties.
• Oversee provision of suitable temporary accommodation for residents.
• Support cross‑Housing Services and contribute to complex decision‑making.
• Manage performance and shape future development of the service.

Kenntnisse

Team leadership

Homelessness legislation

Communication

Negotiation

Problem solving

Targets & deadlines

Customer service

Jobbeschreibung

Are you an experienced housing professional with a passion for preventing homelessness and supporting people to secure safe and suitable accommodation? Do you have the leadership skills to motivate and develop a high-performing team in a fast-paced and rewarding environment?

We are looking for a Housing Options Team Leader (Accommodation) to lead our temporary accommodation service and play a key role in delivering high-quality homelessness services. You will be responsible for managing and developing a team, ensuring statutory homelessness duties are met, overseeing the provision of suitable temporary accommodation, and driving service improvements that deliver excellent outcomes for residents.

This is an exciting opportunity for a confident and resilient leader with detailed knowledge of homelessness legislation and suitability requirements, excellent people management skills, and a commitment to delivering customer-focused services. You will work closely with colleagues across Housing Services, support complex decision-making, manage performance, and help shape the future development of the service.

We are looking for someone with:

• experience of managing and developing a busy team
• strong knowledge of homelessness legislation, case law and statutory duties
• excellent communication, negotiation and problem-solving skills
• experience of working to challenging targets and deadlines
• a commitment to continuous improvement and delivering outstanding customer service

In return, we offer a rewarding role where you can make a real difference to vulnerable households, alongside opportunities for professional development, a supportive management team and a commitment to flexible and modern ways of working.

Crawley is an exciting place to work with an open, friendly and welcoming culture.

The council is passionate about Crawley and works together through a One Team approach to achieve the best outcomes for our residents, putting customers at the heart of everything we do.

If you are an enthusiastic leader who can combine technical expertise with a passion for service excellence, we would love to hear from you.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station.

Additional information

This role participates in the delivery of our out of hours telephone service on a rota basis on standby category B at a fixed £1,039.95 per annum

A Baseline Personnel Security Standard check is required as part of this role, and that will also entail the successful applicant undertaking a Basic DBS Check.

A full clean UK driving licence will be an advantage.

Casual car user

Interviews will be held in person.

Employee benefits

We offer a generous employee benefits package , with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Local government reorganisation

Local government reorganisation (LGR) is planned across Sussex, with new unitary authorities expected by 2028. While this represents a significant change for councils, most roles will continue to focus on delivering vital services to our residents and business communities. As the future structure evolves, our name may change, but our commitment to providing excellent services and supporting our employees will not. Joining us now means being part of a dedicated team during an important and evolving time for local government.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.