Housing Options Officer

Talent Dice Ltd; Hertford; On-site; GBP 24,000 - 30,000; Full time

Job summary

A local council authority is seeking a candidate to provide housing advice and assistance to customers, ensuring compliance with current legislation and council policies. The role involves assessing applicants' housing needs, making eligibility decisions, and keeping abreast of legal changes in the sector. Strong communication and analytical skills are essential for success in this position.

Qualifications

• Understanding of current legislation and council policy regarding housing.
• Ability to assess housing needs effectively and sensitively.
• Strong communication skills, both written and verbal.

Responsibilities

• Conduct initial assessments of applicants in housing need.
• Determine applicant eligibility for assistance and notify accordingly.
• Book appointments for applicants who are homeless or at risk.

Job description

Overview

Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive and confidential service.

Responsibilities

• To be responsible for initial assessments of applicants in housing need that approach the council either by telephone, in writing, by email or following referrals made by other public bodies.
• To make decisions on whether an applicant is eligible for assistance, and if they are homeless or threatened with homelessness within 56 days, notify the applicant in writing.
• Book appointments for those that are homeless or threatened with homelessness within 56 days and refer to the Senior Housing Options Officer (Prevention and Relief).
• For those applicants not homeless or threatened with homelessness within 56 working days provide housing advice in line with current legislation and council policy including providing assistance with applications for social housing.
• To keep up to date with changes in legislation, case law, and eligibility for benefits that may affect the advice and information given.