Housing Options Officer

First Recruitment Services Ltd.; Haywards Heath; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

NHS GP support

Employee discounts platform

Medical assistance hotline

Weekly pay

Gym discounts

Mental health support

Job summary

First Recruitment Services Ltd. is seeking a Homemove Officer in Haywards Heath, offering hybrid working with core hours 9:00am–5:00pm, Monday to Friday. This 3-month contract pays £18 per hour and focuses on supporting social housing allocations, assessing applications, and advising residents and partners.

The role suits experienced housing or customer service professionals who thrive in a fast-paced environment and are committed to helping those in housing need.

Qualifications

• Experience in customer-facing environments.
• Experience working with vulnerable individuals or clients with complex needs.
• Experience within housing services, homelessness, allocations, tenancy support, or similar field.

Responsibilities

• Assess housing applications and determine housing need in line with policies.
• Carry out verification checks including identity, address, and credit reference checks.
• Respond to day-to-day enquiries relating to housing allocations and assessments.
• Provide specialist written and verbal advice to applicants and partner organisations.
• Maintain accurate records and case notes using housing management systems.
• Monitor local housing demand and specialist accommodation needs.
• Work with internal and external agencies to support applicants and homelessness prevention.
• Deliver excellent customer service at all times.

Skills

Customer service

Housing experience

Administrative skills

Communication

Tools

Microsoft Office

Job description

Homemove Officer

Location: Haywards Heath (Hybrid Working Available) Hours: Monday to Friday, 9:00am to 5:00pm Contract: 3 months Salary: £18 per hour

We are currently recruiting for a Homemove Officer on behalf of our client based in Haywards Heath. This is an excellent opportunity for an experienced housing professional or customer service candidate looking to develop their career within a busy and rewarding housing environment.

The Role

Working as part of a dedicated housing team, you will be responsible for supporting the allocation of social and supported housing, assessing housing applications, and providing advice and guidance to residents, applicants, and partner agencies. This role would suit someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about helping those in housing need.

Key Responsibilities

• Assess housing applications and determine housing need in line with relevant policies and procedures.
• Carry out verification checks including identity, address, and credit reference checks to prevent fraud and ensure appropriate housing nominations.
• Respond to day-to-day enquiries relating to housing allocations and housing assessments.
• Provide specialist written and verbal advice to applicants and partner organisations.
• Maintain accurate records and case notes using housing management systems.
• Monitor and understand local housing demand, including emergency housing needs and specialist accommodation requirements.
• Work closely with internal departments and external agencies to support applicants and contribute to homelessness prevention initiatives.
• Ensure excellent customer service is delivered at all times.

About You

We are looking for a resilient and organised individual who can manage a varied workload and work effectively to tight deadlines.

You will have:

• Previous experience within a customer-facing environment.
• Experience working with vulnerable individuals or clients with complex needs.
• Experience within housing services, homelessness, allocations, tenancy support, or a similar field.
• Strong administrative and IT skills, including Microsoft Office.
• Excellent verbal and written communication skills.
• The ability to remain calm under pressure and respond positively to changing priorities.
• Strong attention to detail and the ability to maintain accurate records.

Essential Requirements

• Eligibility to undertake a DBS check.
• Ability to attend the Haywards Heath office on Tuesdays and Thursdays as part of a hybrid working arrangement.

Benefits

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services.
• Access to the UK's largest employees discount platform.
• Specialist medical assistance and support hotline.
• Weekly pay.
• Hundreds of gym discounts.
• 24/7 access to mental health crisis support and counselling