Housing Officer

4Recruitment Services; Chelmsford; On-site; GBP 34,000 - 49,000; Full time

Job summary

4Recruitment Services in Harlow is seeking an on-site Housing Officer for a temporary, full-time contract. The role starts on-site full-time and transitions to a minimum of three on-site days per week after training, with a requirement for car access to travel across the district.

You will manage housing stock, support tenants to sustain tenancies, handle breaches and ASB cases with partners, conduct tenancy audits, and engage residents in service decisions.

Qualifications

• Knowledge and experience of housing management gained in local authority or related organisation.
• Excellent people skills with clear communication and diplomacy.
• Proactive and solution-focused approach to problems.
• Knowledge of housing legislation, landlord and tenant principles.

Responsibilities

• Dealing with breaches of tenancy conditions.
• Responding to anti-social behaviour reports, coordinating with partner agencies.
• Carrying out tenancy audits and assessing tenants' needs.
• Handling tenancy-related issues including succession, assignments and estate incidents.
• Assisting residents with tenancy and lease enquiries and providing support.
• Engaging with customers and involving them in housing service decisions.

Job description

Housing Officer

Temporary, Full Time

£30.00 per hour (umbrella)

Location: Harlow

Closing Date: 23rd September 2026

We are delighted to be supporting our client to recruit a temporary Housing Officer on a 3 month basis. Please note that this post requires the successful individual to be based on site full time initially and then moving to a minimum of 3 days per week on site once training and induction has been completed. Will need access to a car and must be able travel around the district. As a Housing Officer you will work as part of a team responsible for management of the clients housing stock, ensuring that customers are given help and support in sustaining their tenancies.

You will be directly responsible for service delivery of areas including:

• Dealing with breaches of tenancy conditions.
• Responding to reports of anti-social behaviour, including working with our partner agencies to take effective action to tackle unacceptable behaviour.
• Carrying out tenancy audits, ensuring we understand the needs of our tenants, and addressing any issues arising.
• Dealing with tenancy related issues including successions, assignments and estate related incidents in line with relevant Housing law and the Councils policies.
• Assisting residents with enquiries regarding their tenancies and leases and providing support where required.
• Engaging with customers and encouraging their involvement in decisions relating to the Housing Service.

The Experience You Will Bring

• Knowledge and experience of Housing management gained in local authority, RSL or related organisation, including contact with general public.
• Excellent people skills, with the ability to communicate effectively and diplomatically at all levels, and with a wide range of people.
• A proactive and solution focused approach to problem solving.
• Knowledge of current housing legislation used to address antisocial behaviour. Understanding of the key aspects of landlord and tenant legislation.
• Able to work effectively within a pressurised, customer focused environment, prioritise tasks against competing demands and deliver to very tight deadlines.
• Good administration and IT skills.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency