Housing Officer

Service Care Solutions; Redhill; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay: £23.22 per hour LTD

Training allowance: £250

Dedicated specialist consultant

Referral and loyalty bonuses

Sign-up bonus

Free compliance checks

Job summary

Service Care Solutions is seeking an experienced Housing Officer for a 3-month contract in Redhill, Surrey. You will deliver a customer-focused housing management service, covering sign-ups, inspections, succession processes, and safety compliance.

The role requires frontline housing management experience, strong customer handling skills, and familiarity with housing management systems; a driving licence is essential for travelling to sites.

Qualifications

• Experience delivering frontline housing management services.
• Ability to manage customer queries and difficult situations.
• Familiarity with housing management software and DBS clearance requirements.

Responsibilities

• Manage tenancy sign-ups, visits, annual checks and terminations.
• Process successions, assignments, mutual exchanges and tenancy conversions.
• Handle neighbour disputes, tenancy breaches and low-level anti-social behaviour cases.
• Conduct estate, property and pre-void inspections, and nominee viewings.
• Support voids, relets, decants and new build handovers.
• Identify vulnerabilities and make internal/external referrals.
• Collaborate with residents, authorities, police, contractors and support agencies.
• Promote resident engagement and self-service options.
• Ensure property safety compliance, including fire-door checks and Fire Risk Assessments.

Skills

Housing management

Customer service

Referral pathways

Tools

Housing management system

Job description

INDUQ1 Housing Officer - Redhill

Are you an experienced Housing Officer looking for an exciting temporary opportunity? We are currently recruiting for a dedicated Housing Officer to join a leading housing association in Redhill, Surrey, on a 3-month contract. This role offers a chance to make a real difference in the community by delivering a customer-focused housing management service.

Housing Officer Responsibilities

• Managing tenancy sign-ups, visits, annual checks, and terminations


• Processing successions, assignments, mutual exchanges, and tenancy conversions


• Handling neighbour disputes, tenancy breaches, and low-level anti-social behaviour cases


• Conducting estate, property, and pre-void inspections, as well as nominee viewings


• Supporting voids, relets, decants, and new build handovers


• Identifying vulnerabilities and making appropriate internal and external referrals


• Working closely with residents, local authorities, police, contractors, and support agencies


• Promoting resident engagement, self-service options, and community initiatives


• Supporting property safety compliance, including fire-door checks and Fire Risk Assessments

Housing Officer Candidate Requirements

• Previous frontline housing management, neighbourhood, or community development experience


• Confidence in managing customer queries and challenging situations


• Experience using housing management systems


• A valid driving licence and access to a vehicle (essential)


• Basic Disclosure and Barring Service (DBS) clearance

Benefits of the Housing Officer Role

• Competitive pay at £23.22 per hour LTD


• £250 Training Allowance


• Dedicated Specialist Consultant to support your application


• Working with over 1000 clients nationwide


• Daily payroll runs for quick pay processingFree candidate registrations and onboarding


• Referral and loyalty bonus schemes


• Sign-up bonus offer


• Free compliance checks to ensure safety and standards