Housing Options Advocate – Frontline Homelessness Support

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 21,000 - 28,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is seeking a committed individual to support the Housing Options Service, helping clients who are homeless or at risk and providing advice at first contact to progress homelessness assistance.

The post holder will undertake a variety of tasks including processing homeless applications, answering queries, and providing homeless administrative support to Housing Officers in a busy, customer‑facing environment.

Qualifications

• Excellent communication and team working skills.
• Ability to self-motivate and manage time effectively in a busy environment.
• Experience of working with the public will be an advantage.

Responsibilities

• Processing homeless applications.
• Providing advice and assistance to clients at first point of contact.
• Answering queries and providing administrative support to Housing Officers.

Skills

Communication

Teamwork

Time management

Job description

Cyngor Caerdydd/Cardiff Council is seeking a committed individual to support the Housing Options Service, helping clients who are homeless or at risk and providing advice at first contact to progress homelessness assistance.

The post holder will undertake a variety of tasks including processing homeless applications, answering queries, and providing homeless administrative support to Housing Officers in a busy, customer‑facing environment.