Housing First Officer: Rapid Support for Housing Stability

Cyngor Caerdydd/Cardiff Council; Cardiff; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Cardiff Council's Housing First service provides rapid housing solutions for individuals with complex needs who are sleeping rough or recently released from prison. As a Housing First Officer you will support clients to maintain tenancies, remove barriers and work with a wide range of partners to deliver coordinated support.

You will engage customers who may be challenging, using varied approaches to build trust and develop bespoke support plans, while contributing to a high-quality housing

Qualifications

• Experience of working with people with complex behaviours.
• Understanding issues faced by homelessness is an advantage.
• Ability to remain calm under pressure and work with management teams.

Responsibilities

• Support clients to maintain tenancy and access housing services.
• Liaise with partners including Probation Service, Substance Misuse Services, and health teams.
• Assist in developing and implementing support plans.

Skills

Customer service

Relationship building

Calm under pressure

Teamwork

Driving license

Job description

Cardiff Council's Housing First service provides rapid housing solutions for individuals with complex needs who are sleeping rough or recently released from prison. As a Housing First Officer you will support clients to maintain tenancies, remove barriers and work with a wide range of partners to deliver coordinated support.

You will engage customers who may be challenging, using varied approaches to build trust and develop bespoke support plans, while contributing to a high-quality housing