Youth Housing Support Assistant – Safe, Empowering Homes

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 21,000 - 25,000; Full time

Job summary

Cardiff Council is seeking an Assistant Supported Accommodation Officer to help run the city’s housing support service for young people and families experiencing homelessness. You will work with Supported Accommodation Officers to provide direct support, safeguard practice and maintain high service standards across multiple locations.

Applicants should have strong communication, administrative and IT skills, experience with customers, and a commitment to delivering high-quality housing services.

Qualifications

• Experience of working with customers.
• Strong communication, administrative and IT skills are essential.
• Experience with individuals who present complex behaviours is advantageous.
• Ability to speak a community language would be an advantage.

Responsibilities

• Support day-to-day running of the service across locations.
• Provide direct support to young people and families.
• Contribute to safeguarding practice and core processes.
• Help maintain high standards within each accommodation setting.

Skills

Communication

Administrative IT skills

Customer service

Safeguarding awareness

Tools

IT systems

Job description

Cardiff Council is seeking an Assistant Supported Accommodation Officer to help run the city’s housing support service for young people and families experiencing homelessness. You will work with Supported Accommodation Officers to provide direct support, safeguard practice and maintain high service standards across multiple locations.

Applicants should have strong communication, administrative and IT skills, experience with customers, and a commitment to delivering high-quality housing services.