Housing Options Assistant - Frontline Support (Contract)

Civic Recruitment Limited; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Job summary

Civic Recruitment Limited is recruiting for a Homeless Assistant on a 3-month contract for Cardiff Council's Housing Options Service. You will be the first point of contact for people homeless or at risk, handling enquiries, housing applications, and maintaining accurate records with a strong focus on customer service.

You will greet clients, manage case files, process applications, liaise with landlords, and support officers with administrative tasks, aiming to meet service KPIs in an

Qualifications

• Experience within Housing Services or Homelessness Services.
• Experience working directly with the public.
• Experience handling confidential information.
• Experience using databases and maintaining records.
• Strong administrative and organisational skills.
• Experience managing email inboxes and enquiries.
• Experience working to targets and deadlines.
• Good customer service and communication skills.

Responsibilities

• Act as a first point of contact for clients presenting as homeless or at risk of homelessness.
• Meet and greet customers attending the Housing Options Service.
• Set up and maintain customer records and case files.
• Provide information and advice via face-to-face, telephone, email and webchat.
• Assist with processing homelessness applications.
• Support Housing Assessment Officers with case administration.
• Process bond and rent-in-advance applications.
• Provide guidance regarding housing options and private rented accommodation.
• Liaise with landlords, letting agents, and housing partners.
• Help maintain and update housing waiting lists.
• Prepare reports, statistics and monitoring information.
• Maintain accurate records and confidential information.
• Assist in meeting service KPIs and performance targets.
• Support customer complaint resolution and service improvement initiatives.

Skills

Housing Services

Homelessness Services

Customer Services

Housing Options

Local Authority Administration

Public Interaction

Record Keeping

Communication Skills

Job description

Civic Recruitment Limited is recruiting for a Homeless Assistant on a 3-month contract for Cardiff Council's Housing Options Service. You will be the first point of contact for people homeless or at risk, handling enquiries, housing applications, and maintaining accurate records with a strong focus on customer service.

You will greet clients, manage case files, process applications, liaise with landlords, and support officers with administrative tasks, aiming to meet service KPIs in an