Housing Officer (fulltime)

Cairn Housing Association Ltd; Bellshill; Hybrid; GBP 48,000 - 51,000; Full time

Job summary

Cairn Housing Association in Bellshill is seeking a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will manage a designated patch and work flexibly across tenancy management, income recovery and independent living support.

Based in the Tenancy South Team, you will support customers to sustain their homes, promote safe communities and ensure compliance with legal and regulatory standards while handling

Responsibilities

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, sign-ups, and liaising with Property Services.
• Administer all aspects of the tenancy lifecycle, including creation, termination, assignments, and lodger requests.
• Undertake tenancy visits, estate inspections and neighbourhood walkabouts addressing environmental concerns.
• Promote sustainable tenancies through early intervention, referrals to internal/external agencies.
• Investigate and resolve anti-social behaviour and neighbourhood disputes with formal enforcement when needed.
• Prepare, submit and present cases for court action, including eviction proceedings when necessary.
• Identify, respond to and escalate safeguarding concerns in line with policies and statutory responsibilities.
• Maintain accurate records and manage a caseload with timely progression of actions.

Job description

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will based in our Tenancy South Team and will manage a designated patch. They will also be expected to work flexibly across tenancy management, income recovery, and independent living support. The post holder will support customers to sustain their homes, promote safe and thriving communities, and ensure compliance with legal and regulatory standards.

Key Responsibilities – What You’ll Do:

Principle Duties and Responsibilities include:

• Manage a designated patch, delivering effective tenancy and neighbourhood management services.
• Oversee the allocation and letting of homes, including viewings, tenancy sign-ups, settling-in visits, and liaison with Property Services to minimise void periods and ensure re-let standards are met.
• Administer all aspects of the tenancy lifecycle, including tenancy creation and termination, assignments, successions, subletting and lodger requests, in accordance with policy and legislation.
• Undertake tenancy visits, estate inspections, property checks and neighbourhood walkabouts, addressing environmental concerns and local community priorities.
• Promote sustainable tenancies through early intervention, customer support, partnership working and appropriate referrals to internal and external agencies.
• Investigate and resolve anti-social behaviour, neighbour disputes and community safety issues, using informal interventions and formal enforcement action where necessary.
• Prepare, submit and present cases for court action, including eviction proceedings where necessary, maintaining accurate records and evidencing compliance with legal requirements.
• Identify, respond to and **escalate** safeguarding concerns in line with organisational policies and statutory responsibilities.
• Maintain accurate records and manage a caseload effectively, ensuring timely progression of actions, compliance with procedures and a positive customer experience.

Proud member of the Disability Confident employer scheme

Housing Officer (fulltime)

Company: Cairn Housing Association

Salary: £48,399 to £50,947 a year

Hours: Part-time

Location: Bellshill

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 9 Nov 2026

Summary

At Cairn Housing Association, we’re passionate about creating great homes, delivering great services and offering great opportunities for our people.

We are currently looking for a Housing Officer to deliver a high quality, customer focused housing service in line with the Scottish Social Housing Charter. The post holder will based in our Tenancy South Team and will manage a designated patch. They will also be expected to work flexibly across tenancy management, income recovery, and independent living support. The post holder will support customers to sustain their homes, promote safe and thriving communities, and ensure compliance with legal and regulatory standards.

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Proud member of the Disability Confident employer scheme