Housing Officer — Community Impact & Service Excellence

Housing Associations Limited.; Glasgow; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Zusammenfassung

Ardenglen Housing Association in Glasgow is seeking a permanent Housing Officer to deliver housing services with a focus on arrears, allocations and preventing anti-social behaviour. You will work with the Customer Services & Asset Management teams to support tenants and the community.

The role requires strong communication, IT skills (including Microsoft Office) and experience with housing management software, with the ability to work well in a small team and supervise a patch assistant.

Qualifikationen

• Experience in housing management, including arrears, allocations and anti-social behaviour.
• Strong communication with customers and colleagues.
• Proficiency with IT and housing management software.
• Ability to work in a small team and manage a patch assistant.

Aufgaben

• Housing Management: delivering housing services with focus on arrears, allocations and anti-social behaviour.
• Customer Service: provide excellent service to all customers; work in a small team; line management of patch assistant.
• IT Skills: use Microsoft packages and housing management software.
• Problem Solve: apply professional judgement to create solutions for complex issues.

Kenntnisse

Customer service

IT skills

Problem solving

Communication

Teamwork

Tools

Housing management software

Microsoft Office

Jobbeschreibung

Ardenglen Housing Association in Glasgow is seeking a permanent Housing Officer to deliver housing services with a focus on arrears, allocations and preventing anti-social behaviour. You will work with the Customer Services & Asset Management teams to support tenants and the community.

The role requires strong communication, IT skills (including Microsoft Office) and experience with housing management software, with the ability to work well in a small team and supervise a patch assistant.