Housing Officer: Safeguarding, Enforcement & Tenancy Support

Norwich City Council; Norwich; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

LGPS

Holiday entitlement (up to 33 days)

Extra Christmas day

Occupational health support

Job summary

Norwich City Council is seeking two Housing Officers to join the Tenancy Management team. You will manage a diverse portfolio of council tenancies and support tenants to sustain successful tenancies.

The role covers safeguarding, anti-social behaviour, tenancy breaches and enforcement actions where needed. You will ensure gas, electrical and fire safety compliance, work with partner agencies and maintain accurate records while delivering high-quality housing services to tenants and communities

Qualifications

• Excellent communication, negotiation and problem-solving skills.
• Ability to manage a demanding workload and prioritise deadlines.
• Knowledge of housing management, tenancy law and landlord compliance.

Responsibilities

• Deliver a proactive tenancy management service across a designated portfolio.
• Manage complex and high-risk cases including safeguarding, ASB, tenancy breaches and access refusals.
• Lead on tenancy-related compliance activities such as gas, electrical and fire safety.
• Collaborate with residents, partner agencies, contractors and legal services to achieve positive outcomes.
• Maintain accurate records and produce clear written reports.

Skills

Communication

Negotiation

Problem-solving

Organisation

Education

GCSEs including English & Maths

CIH Level 3 Housing Certificate (desirable)

Job description

Norwich City Council is seeking two Housing Officers to join the Tenancy Management team. You will manage a diverse portfolio of council tenancies and support tenants to sustain successful tenancies.

The role covers safeguarding, anti-social behaviour, tenancy breaches and enforcement actions where needed. You will ensure gas, electrical and fire safety compliance, work with partner agencies and maintain accurate records while delivering high-quality housing services to tenants and communities