Housing Officer

Brighton & Hove City Council; Brighton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Brighton & Hove City Council is seeking a Housing Officer to manage a varied caseload focusing on complex ASB, tenancy enforcement, safeguarding and vulnerable residents. You will investigate complaints, assess risks, support victims and work with partner agencies to achieve outcomes.

This role is based on site in Whitehawk and runs 37 hours per week, Monday to Friday, with responsibilities for tenancy management, estate inspections and ensuring safe, fair service delivery.

Qualifications

• Strong knowledge of housing and tenancy management and relevant legislation.
• Experience with ASB, tenancy enforcement and safeguarding processes.
• Ability to prepare evidence, statements and reports for court proceedings.
• Skills to assess risk, safeguard vulnerable residents and manage cases.
• Capacity to negotiate, influence behaviour and balance support with enforcement.
• Excellent written and verbal communication for sensitive enquiries.
• Proven ability to work with police, social services and housing partners.
• Analytical approach to investigations and accurate case records.
• Ability to manage a heavy caseload and work independently.
• Proficiency in Microsoft Office and housing management systems.

Responsibilities

• Manage a varied caseload of housing management issues with a focus on ASB.
• Investigate complaints, assess risks and support victims and witnesses.
• Lead multi-agency meetings and coordinate actions with internal and external teams.
• Enforce tenancy agreements and use legal tools where needed.
• Prepare witness statements, reports and evidence; attend court where required.
• Conduct tenancy visits, estate inspections and address breaches.
• Identify safeguarding risks and protect vulnerable residents.
• Coordinate emergency moves and temporary accommodation when required.
• Investigate complaints, maintain housing records and support income maximisation.
• Develop improved practices while ensuring health, safety and inclusion policies.

Skills

Housing management

ASB legislation

Legal casework

Safeguarding & risk assessment

Conflict resolution

Communication & customer service

Multi-agency collaboration

Investigation & record keeping

Independent working

IT & housing systems

Tools

Microsoft Office

Housing systems

Job description

Job - Housing Officer
Contract - from 12th Oct 2026 to 31st March 2027.
Location - Whitehawk, BN2 5FL
Shift - Monday to Friday - On site - 37 hours of shift in a week.

Job Description

To manage a varied caseload of housing management issues, with a particular focus on complex anti-social behaviour (ASB), tenancy enforcement, safeguarding and supporting vulnerable residents. The role involves investigating complaints, assessing risks, supporting victims and witnesses, working collaboratively with partner agencies, and taking appropriate legal or enforcement action where necessary. The postholder will promote safe and sustainable communities, ensure effective tenancy management, maintain accurate case records, and deliver a fair, customer-focused service that balances resident support with appropriate enforcement.

Key Responsibilities - Housing Officer

• Anti-Social Behaviour (ASB) Management: Manage complex ASB cases involving council tenants, leaseholders and freeholders, taking appropriate action to resolve issues and protect the community.
• Victim and Witness Support: Support victims and witnesses through risk assessments, safety planning, risk management and regular case reviews, following safeguarding procedures.
• Case Management and Multi-Agency Working: Lead complex cases, coordinate multi-disciplinary meetings, allocate actions and work with internal teams and external agencies to achieve effective outcomes.
• Legal Action and Enforcement: Enforce tenancy agreements and use appropriate legal tools, including injunctions, possession proceedings, Community Protection Notices and Closure Orders.
• Court Proceedings and Evidence Preparation: Prepare witness statements, legal reports and supporting evidence, attend court, liaise with solicitors and barristers, and support eviction proceedings.
• Tenancy and Estate Management: Conduct tenancy visits and estate inspections, investigate tenancy breaches, resolve boundary disputes, check occupancy and address property access issues.
• Safeguarding and Vulnerability: Identify and respond to risks involving vulnerable adults, children people and households experiencing domestic abuse, trauma or social exclusion.
• Emergency Accommodation and Relocations: Coordinate emergency moves and temporary accommodation for residents affected by fires, floods or other major incidents, working with emergency services and housing teams.
• Complaints, Investigations and Income Protection: Investigate complaints, maintain accurate housing records, identify potential tenancy fraud and support income maximisation and effective use of housing stock.
• Service Improvement and Health & Safety: Develop improved working practices, support colleagues, respond to urgent housing matters and ensure compliance with health and safety, equality and inclusion policies.

Essential Skills and Experience

• Housing Management Knowledge: Strong knowledge of housing and tenancy management, housing legislation, tenancy agreements and relevant statutory responsibilities.
• ASB and Housing Legislation: Understanding of the Anti-Social Behaviour, Crime and Policing Act 2014, relevant Housing Acts, Domestic Abuse Act 2021 and other applicable legislation.
• Legal Casework and Court Experience: Experience preparing complex evidence, witness statements and legal reports, understanding court procedures and presenting evidence in legal proceedings.
• Safeguarding and Risk Assessment: Ability to assess and manage risks, safeguard vulnerable residents and implement appropriate protection measures for victims and witnesses.
• Conflict Resolution and Behaviour Change: Ability to manage disputes, influence behaviour, negotiate solutions and balance supportive interventions with proportionate enforcement.
• Communication and Customer Service: Excellent written and verbal communication skills, with the ability to handle sensitive enquiries, complaints and challenging conversations professionally.
• Multi-Agency Collaboration: Ability to build effective relationships with police, social services, legal teams, support agencies, repairs teams and other housing professionals.
• Investigation and Record Keeping: Strong analytical skills, with the ability to investigate complaints, gather evidence, maintain accurate case records and prepare clear, factual reports.
• Independent Working and Decision-Making: Ability to manage a complex caseload, prioritise urgent matters, make informed decisions and work independently, including during home visits and estate inspections.
• IT, Health & Safety and Equality: Competence in Microsoft Office and housing systems, with an understanding of risk assessments, lone working, data protection, equality, diversity and inclusion.

Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.