Housing Officer Tenancy Management

Norwich City Council; Norwich; In loco; GBP 30.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

LGPS

Holiday entitlement (up to 33 days)

Extra Christmas day

Occupational health support

Descrizione del lavoro

Norwich City Council is seeking two Housing Officers to join the Tenancy Management team. You will manage a diverse portfolio of council tenancies and support tenants to sustain successful tenancies.

The role covers safeguarding, anti-social behaviour, tenancy breaches and enforcement actions where needed. You will ensure gas, electrical and fire safety compliance, work with partner agencies and maintain accurate records while delivering high-quality housing services to tenants and communities

Competenze

• Excellent communication, negotiation and problem-solving skills.
• Ability to manage a demanding workload and prioritise deadlines.
• Knowledge of housing management, tenancy law and landlord compliance.

Mansioni

• Deliver a proactive tenancy management service across a designated portfolio.
• Manage complex and high-risk cases including safeguarding, ASB, tenancy breaches and access refusals.
• Lead on tenancy-related compliance activities such as gas, electrical and fire safety.
• Collaborate with residents, partner agencies, contractors and legal services to achieve positive outcomes.
• Maintain accurate records and produce clear written reports.

Conoscenze

Communication

Negotiation

Problem-solving

Organisation

Formazione

GCSEs including English & Maths

CIH Level 3 Housing Certificate (desirable)

Descrizione del lavoro

We are looking for two proactive and motivated Housing Officers to join our busy Tenancy Management team. This is a fast-paced, dynamic role where you will manage a diverse portfolio of council tenancies, taking ownership of a wide range of housing management issues and supporting tenants to sustain successful tenancies.

You will handle complex and sensitive cases, including anti-social behaviour, safeguarding concerns, tenancy breaches, unauthorised occupation, hoarding, and tenancy enforcement matters. The role also involves ensuring compliance with key landlord responsibilities, including gas, electrical and fire safety, while working to resolve barriers to access and engagement.

Working closely with colleagues, partner agencies, contractors and legal services, you will use sound judgement and effective problem-solving skills to deliver positive outcomes for tenants, communities and neighbourhoods. You will manage competing priorities, make informed decisions with a high degree of autonomy, and play an important role in protecting tenant safety and maintaining tenancy standards.

This is an excellent opportunity for someone who thrives in a challenging environment, enjoys working with people, and is committed to delivering high-quality housing services.

Job Description

This is a fast-paced and dynamic role responsible for delivering a proactive, customer-focused tenancy management service to council tenants across a designated housing portfolio. The Housing Officer will manage a wide range of tenancy issues, including complex and sensitive cases involving safeguarding, anti-social behaviour, tenancy breaches, access refusals, unauthorised occupation, hoarding, and tenancy sustainment. Working with a high degree of autonomy, the postholder will assess risks, make informed decisions, and take appropriate enforcement action where necessary to protect tenants, communities, and council assets. The role also involves ensuring compliance with key landlord responsibilities, including gas, electrical and fire safety, working closely with partner agencies, contractors and internal teams to achieve positive outcomes. This is an excellent opportunity for an experienced housing professional who thrives in a challenging environment, can manage competing priorities, and is committed to delivering high-quality services that support safe, sustainable tenancies and neighbourhoods.

Responsibilities

The Housing Officer will be responsible for delivering a comprehensive tenancy management service across a designated portfolio of council homes, ensuring tenants are supported to sustain their tenancies while meeting their tenancy obligations. The role includes managing complex and high-risk cases, investigating tenancy breaches, addressing anti-social behaviour, responding to safeguarding concerns, and taking appropriate enforcement action where necessary. The postholder will lead on tenancy-related compliance activities, including gas, electrical and fire safety, ensuring access is secured and statutory requirements are met. Working collaboratively with residents, colleagues, contractors, partner agencies and legal representatives, the Housing Officer will coordinate interventions, resolve housing issues, protect tenant and community wellbeing, maintain accurate records, and make sound decisions to achieve positive outcomes in a fast-paced and demanding environment.

Skills Required

The successful candidate will have excellent communication, negotiation and problem-solving skills, with the ability to build effective relationships with tenants, colleagues and partner agencies. They will demonstrate sound judgement and resilience when managing complex, sensitive and high-risk cases, balancing support and enforcement to achieve positive outcomes. Strong organisational skills are essential, with the ability to manage a demanding workload, prioritise competing deadlines and work effectively in a fast-paced environment. Candidates should have a good understanding of housing management, tenancy law, safeguarding and landlord compliance responsibilities, together with the confidence to make decisions independently and take appropriate action when required. The ability to investigate issues, analyse information, maintain accurate records and produce clear written reports is also essential, alongside a commitment to delivering high-quality customer service and improving outcomes for tenants and communities.

Educational Requirements

Candidates should be educated to GCSE level (or equivalent), including English and Maths, with a relevant housing qualification such as a CIH Level 3 Certificate in Housing being desirable but not essential. Applicants should have experience of working in housing, tenancy management, customer services, community safety, or a related field where they have managed complex cases and worked directly with customers. A working knowledge of housing legislation, safeguarding, tenancy enforcement, and landlord responsibilities would be advantageous, together with a commitment to continuous professional development and maintaining up-to-date knowledge of housing management best practice.

Why work for us

Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.

To find out more about working and living in Norwich Home | Work in Norwich.

The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK.

We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move - we have a variety of challenging employment opportunities for everybody.

Equal Opportunities Policy

The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.

Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.

Benefits

• All employees are eligible to join the Local Government Pension Scheme (LGPS)
• Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
• In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
• Norwich City Council supports its employees through the provision of occupational health and employee assistance support