Housing Officer – Neighbourhoods | Exeter

RGB; Exeter; On-site; GBP 26,000 - 29,000; Part time

Job summary

RGB Recruitment is seeking an experienced Housing Officer to join a leading housing association across Exeter on a 12-week temporary contract. The role covers neighbourhoods across the city, with duties including tenancy enquiries, permissions, sign-ups and property viewings.

You will investigate tenancy breaches, support residents, and work with contractors and partners to resolve issues. The post is 25 hours per week, paying £18.67–£20.75 per hour, starting 7 December 2026.

Qualifications

• Experience in social housing is essential.
• Knowledge of tenancy and estate management.
• Experience with safeguarding concerns.
• Excellent communication and customer service skills.
• CIH Level 4 or willingness to work towards.
• Full UK driving licence and access to a vehicle.
• Ability to work independently across the Exeter patch.

Responsibilities

• Manage a designated housing patch across Exeter, delivering frontline housing services.
• Handle tenancy enquiries, permissions, sign-ups and property viewings.
• Investigate tenancy breaches and safeguarding concerns.
• Carry out estate inspections and maintain neighbourhood standards.
• Work with residents, contractors and partner agencies to resolve issues.
• Support resident engagement and community development initiatives.
• Maintain high standards of tenancy and estate management.

Skills

Tenancy management

Estate management

Safeguarding

Communication skills

Customer service

Independent worker

Driving licence

CIH Level 4

Education

CIH Level 4

Job description

This 12-week temporary contract seeks an experienced Housing Officer – Neighbourhoods | Exeter to join RGB Recruitment, working with a leading housing association across the city. Operating 25 hours per week at £18.67 to £20.75 hourly, the post starts 7th December 2026. The successful candidate manages a designated patch, delivering frontline services including tenancy enquiries, permissions, sign-ups and property viewings. Investigating tenancy issues and supporting residents form a central part of the work. Applicants should demonstrate proactive, customer-focused approaches, strong communication and sound organisational abilities. Community presence matters, so confidence in handling varied situations independently is essential.

Location: Exeter

Pay: £18.67 – £20.75 per hour

Hours: 25 hours per week

Contract: 12 weeks – Temporary

Start Date: 7th December 2026

RGB Recruitment is looking for an experienced Housing Officer to join a leading housing association on a 12-week temporary contract covering neighbourhoods across Exeter. This is a fantastic opportunity for a proactive, customer-focused housing professional who enjoys being out in the community, managing tenancies and making a real difference to residents.

The Role

• Manage a designated housing patch across Exeter, delivering excellent frontline housing services.
• Handle tenancy enquiries, permissions, sign-ups and property viewings.
• Investigate and manage tenancy breaches, including safeguarding concerns.
• Carry out estate inspections, ensuring neighbourhoods remain safe, clean and well-maintained.
• Work closely with residents, contractors and partner agencies to resolve issues.
• Support resident engagement and community development initiatives.
• Maintain high standards of tenancy and estate management.

What We''re Looking For

• Previous social housing experience is essential, ideally within a Housing Officer or Neighbourhood Officer role.
• Strong knowledge of tenancy management, estate management and tenancy enforcement.
• Experience dealing with challenging situations and safeguarding concerns.
• Excellent communication, organisation and customer service skills.
• CIH Level 4 qualification or willingness to work towards it.
• Full UK driving licence and access to a vehicle essential.
• Ability to manage your own workload and work independently across a geographical patch.