Housing Officer

Niyaa People; Exeter; Hybrid; GBP 32,000 - 40,000; Part time

Benefits offered by this job

Hybrid working

Pension scheme (12%)

Life assurance

Private medical (optional)

Job summary

Niyaa People is seeking an experienced Housing Officer to cover Exeter and surrounding areas. You will manage tenancy and neighbourhood issues, conducting visits and liaising with customers and partner agencies to achieve positive outcomes.

The role offers hybrid working with two days in the Exeter office, 30 hours per week, and a salary of £32,000–£40,000 depending on experience. A supportive team and pension benefits are provided.

Qualifications

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• Customer-focused approach and commitment to positive outcomes.
• Ability to work with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, antisocial behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Exeter and surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Housing knowledge

Caseload management

ASB handling

Tenancy management

Communication

IT skills

Tools

Microsoft Office

Housing management systems

Job description

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Exeter and the surrounding areas.

This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities.

You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies across the local area.

As a Housing Officer, you will manage a busy and varied caseload covering tenancy and neighbourhood management. This will include tenancy breaches, anti-social behaviour (ASB), safeguarding, tenancy fraud, tenancy changes, leasehold matters and wider neighbourhood issues. You will take ownership of cases from initial investigation through to resolution, gathering evidence, working with customers and partner agencies, and progressing formal or legal action where required.

Key Responsibilities:

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Exeter and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

The successful Housing Officer will have:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

This Housing Officer opportunity offers:

• Permanent, part-time position – 30 hours per week, with flexibility around working hours.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working, with approximately two days per week in the Exeter office, alongside home and community-based working.
• The opportunity to manage your own diary and workload.
• A supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• The option to buy or sell annual leave through a flexible benefits package.
• Three additional wellbeing days and two paid volunteering days.
• A generous matched pension scheme of up to 12%.
• Life assurance providing cover of four times your salary.
• Enhanced maternity, paternity and adoption pay.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits, gym membership discounts and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can make a real difference to residents and communities across Exeterand the surrounding areas, we would love to hear from you.