Housing Officer – AR

Carrington Blake Recruitment; Stapleford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency in Stapleford is looking for a Housing Officer to deliver essential services including tenancy and estate management. The role focuses on providing high-quality housing advice to tenants and leaseholders across Nottingham City. Candidates should have experience in housing services and possess strong communication and problem-solving skills. This position is vital for helping individuals secure and maintain access to affordable homes, all while working in a dynamic environment.

Qualifications

• Experience in housing services and customer support.
• Ability to work calmly under pressure and manage competing priorities.
• A proactive, accurate and customer-focused approach.

Responsibilities

• Deliver excellent housing services in line with statutory requirements.
• Provide housing advice and support on lettings and tenancy changes.
• Respond to customer enquiries and complaints professionally.

Skills

Customer support experience

Strong communication skills

Problem-solving skills

Organisational skills

Job description

Job Title: Housing Officer
Reports to: Area Housing Manager

Role Purpose

The Housing Officer provides high-quality housing advice, tenancy and estate management support to customers across Nottingham City. This is a varied, customer‑focused role supporting tenants, leaseholders and applicants, ensuring services are delivered in line with legislation, policy and best practice. The role plays a vital part in helping people access and sustain safe, decent and affordable homes.

Key Responsibilities

• Deliver excellent housing, tenancy and estate management services in line with statutory requirements and council policies
• Provide housing advice and support on lettings, allocations, mutual exchanges and tenancy changes
• Support tenants with rent enquiries, benefits advice and signposting to financial inclusion services
• Assist with garage management, including applications, waiting lists, allocations and site visits
• Respond to customer enquiries, complaints and councillor enquiries professionally and empathetically
• Support the team with issues such as anti‑social behaviour, tenancy fraud, safeguarding and vulnerability concerns
• Liaise with internal teams and external partners to resolve customer issues effectively
• Manage keys for empty properties and garages and arrange appropriate property security
• Deliver comprehensive administrative support, including reports, invoices, payments and maintaining records
• Promote digital access, self‑service options and tenant involvement within local communities

What We’re Looking For

• Experience in housing services and customer support
• Strong communication, organisation and problem‑solving skills
• Ability to work calmly under pressure and manage competing priorities
• A proactive, accurate and customer‑focused approach