Housing Officer

Tristone Nash; Worthing; Vor Ort; GBP 22.000 - 28.000; Vollzeit

Zusammenfassung

TristoneNash is working with a social housing provider to recruit a Housing Officer on a 6-month contract in Worthing, UK. The role focuses on delivering a high-quality, customer-focused management service across a designated patch, including stock and garage sites.

You will handle anti-social behaviour cases, support tenancy endings, conduct new tenant visits, and coordinate transfers while keeping teams informed to re-let properties quickly. A driving licence and Basic DBS check are essential.

Qualifikationen

• Experience in housing management or social housing settings.
• Strong knowledge of housing legislation and practice.
• Full driving licence and access to a vehicle.
• Basic DBS check or equivalent.

Aufgaben

• Manage a designated housing patch with a customer-focused approach.
• Deal with anti-social behaviour reports and refer to safeguarding services.
• Assist tenants at end of tenancy to re-let quickly.
• Conduct new tenant home visits.
• Coordinate transfers, exchanges and allocations.
• Carry out regular neighbourhood inspections to maintain safety and cleanliness.
• Liaise with the Responsive Repairs team for accessibility aids.

Kenntnisse

Communication skills

Customer service

Housing management

Jobbeschreibung

TristoneNash are working with a provider of social housing who are looking to recruit a Housing Officer to fulfil a 6month contract.

The main purpose of the role is to take responsibility for providing a high-quality customer focused management service on a designated patch. This will include effective management of all housing stock including garage sites and amenities.

Duties will include:

• Dealing with reports of Anti-Social behaviour - liaising with customers and agencies to safeguard people in the community and make appropriate referrals e.g. risk assessments, adult/child social services, domestic abuse, and family support
• Assisting customers at the end of tenancy process, keeping all departments up to date to ensure properties are ready to re-let as quick as possible.
• Undertaking new tenant home visits
• Dealing with requests in relation to transfers, mutual exchanges, successions and assignments
• Carrying out regular inspections of neighbourhoods, taking appropriate action to ensure that there is a clean and safe environment for tenants
• Dealing with requests for accessibility aids and adaptations for disabled customers, including liaison with the Responsive Repairs team

We are looking for an individual with a proven track record of working within a housing management role coupled with excellent communication skills and a strong understanding of housing legislation and practice

A full driving licence and access to a vehicle is essential coupled with a Basic DBS check.