Housing Officer

Carrington West; West of England; Sur place; GBP 26 000 - 38 000; Plein temps

Résumé du poste

Carrington West is recruiting an experienced Housing Officer to support a local authority in tenancy management across a designated patch. You will handle tenancy breaches, estate inspections, and vulnerable residents, coordinating with internal teams and external agencies to sustain tenancies.

The role requires knowledge of tenancy legislation and strong experience in complex housing disputes, with a focus on safeguarding and resident engagement.

Qualifications

• Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
• Strong knowledge of tenancy management legislation, policies and procedures.
• Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
• Experience investigating anti-social behaviour, hate crime and tenancy breaches.
• Understanding of safeguarding responsibilities and supporting vulnerable residents.
• Experience handling complex housing complaints and resolving tenancy-related disputes.
• Experience maintaining accurate case records and using housing management systems.
• Driving Licence.

Responsabilités

• Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with policies and procedures.
• Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
• Conduct regular estate and property inspections, identifying issues affecting safety and condition of the patch.
• Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
• Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
• Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
• Organise and attend multi-agency meetings, case conferences and resident engagement activities.
• Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.

Connaissances

Housing officer experience

Tenancy management knowledge

Case records & housing systems

Driving license

Outils

Housing management systems

Description du poste

We are currently recruiting for an experienced Housing Officer to join a local authority's Tenancy Management team. The successful candidate will be responsible for managing a designated housing patch, delivering effective tenancy management services, resolving tenancy breaches and ensuring residents receive the support needed to sustain their tenancies.

The Role

• Manage a designated housing patch, overseeing tenancies from sign-up through to termination in accordance with relevant policies and procedures.
• Investigate and resolve tenancy breaches, including anti-social behaviour, hate crime and other tenancy-related issues.
• Conduct regular estate and property inspections, identifying and addressing issues affecting the safety and condition of the patch.
• Identify vulnerable tenants and those at risk of tenancy failure, coordinating appropriate support and interventions.
• Investigate and resolve complex tenancy management complaints, including enquiries from elected members and MPs.
• Work closely with internal teams, external agencies and support providers to resolve tenancy and neighbourhood issues.
• Organise and attend multi-agency meetings, case conferences and resident engagement activities.
• Support residents in identifying local priorities and developing initiatives to improve neighbourhoods and estates.

Key Requirements

• Previous experience as a Housing Officer, Neighbourhood Housing Officer or Tenancy Management Officer within a local authority or housing association.
• Strong knowledge of tenancy management legislation, policies and procedures.
• Experience managing a housing patch, including estate inspections, tenancy enforcement and tenancy sustainment.
• Experience investigating anti-social behaviour, hate crime and tenancy breaches.
• Understanding of safeguarding responsibilities and supporting vulnerable residents.
• Experience handling complex housing complaints and resolving tenancy-related disputes.
• Experience maintaining accurate case records and using housing management systems.
• Driving License