Housing Officer - Interim

Elevate Projects Ltd; West of England; Hybrid; GBP 33,000 - 39,000; Part time

Job summary

Elevate Projects Ltd in Bristol is seeking an enthusiastic interim Housing Officer to join the Tenancy Management team, delivering a high‑quality tenancy service across a designated patch.

You will manage tenancies from start to finish, handle complex tenancy issues, support tenants, and coordinate with partner agencies. Hybrid work includes two days WFH per week.

Qualifications

• Experience in tenancy management within social housing or local authority context.
• Ability to manage a complex caseload and resolve complaints and enquiries effectively.
• Strong knowledge of tenancy legislation, anti-social behaviour, and safeguarding.
• Excellent communication and interpersonal skills, with the ability to engage with tenants and external partners.
• Full UK driving licence required (pool car can be used).

Responsibilities

• Manage tenancies and sites within a patch in accordance with policies and procedures, providing innovative solutions to issues.
• Resolve complex issues, including complaints and enquiries from elected members/MPs relating to tenancy and site matters.
• Ensure patches are well looked after and safe, encouraging and supporting local initiatives that improve their quality.
• Identify and monitor support needs for tenants and facilitate access to support as appropriate.
• Provide guidance and support to colleagues in dealing with tenancy management issues.
• Organise and participate in campaigns, multi-agency meetings, case conferences, resident groups, and projects to improve the patch.
• Ensure IT and paper-based systems are updated to maintain accurate, good-quality information.
• Ensure tenant involvement in determining local issues, which may involve attending meetings outside normal working hours.
• Ensure breaches of tenancy conditions, including anti-social behaviour and hate crime, are dealt with effectively.

Skills

Tenancy management

Communication skills

Legislation knowledge

Driving licence

Job description

Housing Officer - Interim

Location: Bristol

Rate: £24.59 (Umbrella)

Contract Type: Interim

Working Pattern: Hybrid (mixture of onsite work, WFH, and office-based work - two days WFH per week)

About the Role:

We are seeking an enthusiastic and motivated Housing Officer to join the Tenancy Management team, providing a high-quality tenancy management service within a designated patch. You will manage tenancies from the beginning through to the end, along with the general management of sites in the patch, ensuring tenants are supported to sustain their tenancies and breaches of tenancy conditions are dealt with effectively.

Key Responsibilities:

• Manage tenancies and sites within a patch in accordance with policies and procedures, providing innovative solutions to issues.
• Resolve complex issues, including complaints and enquiries from elected members/MPs relating to tenancy and site matters.
• Ensure patches are well looked after and safe, encouraging and supporting local initiatives that improve their quality.
• Identify and monitor support needs for tenants and facilitate access to support as appropriate.
• Provide guidance and support to colleagues in dealing with tenancy management issues.
• Organise and participate in campaigns, multi-agency meetings, case conferences, resident groups, and projects to improve the patch.
• Ensure IT and paper-based systems are updated to maintain accurate, good-quality information.
• Ensure tenant involvement in determining local issues, which may involve attending meetings outside normal working hours.
• Ensure breaches of tenancy conditions, including anti-social behaviour and hate crime, are dealt with effectively.

Requirements:

• Experience in tenancy management within a social housing or local authority context.
• Ability to manage a complex caseload and resolve complaints and enquiries effectively.
• Strong knowledge of tenancy legislation, anti-social behaviour, and safeguarding.
• Excellent communication and interpersonal skills, with the ability to engage with tenants, colleagues, and external partners.
• Full UK driving licence required (own car not essential - a pool car can be used).
• Ability to work flexibly, including attending meetings outside normal working hours.

Additional Information:

• This role is subject to a Standard DBS Check.