Housing Officer

RG Setsquare; Turves Green; On-site; GBP 28,000 - 35,000; Full time

Job summary

RG Setsquare is recruiting a Housing Officer in Birmingham to deliver tenancy management services across a portfolio for older residents. You will manage lettings, visits, and estate inspections, while supporting rent collection and working with agencies to secure positive outcomes.

The role offers a permanent contract with a fully funded CIH Level 3 qualification to support your professional development.

Qualifications

• Previous experience in a Housing Officer or tenancy management role within social housing.
• Strong knowledge of tenancy management legislation and best practice.
• Experience managing ASB, tenancy breaches, and tenancy sustainment.
• Excellent communication and customer service skills.

Responsibilities

• Managing a designated patch of properties across Birmingham.
• Delivering a comprehensive tenancy management service.
• Conducting tenancy visits and estate inspections.
• Managing tenancy sign-ups, successions, transfers, and terminations.
• Handling low level ASB and tenancy breaches.
• Supporting rent collection through effective tenancy management.
• Working collaboratively with colleagues and external agencies to achieve positive outcomes for residents.

Skills

Tenancy management

Communication

Customer service

Independent working

Education

CIH Level 3 qualification

Job description

Housing Officer

Birmingham

Up to £31,500 per annum

Permanent

Are you an experienced Housing Officer looking to join a values driven organisation where you can make a real difference?

Were recruiting on behalf of a well established housing association dedicated to providing high quality housing and tenancy management services for older people across Birmingham. This is an excellent opportunity to join a close knit team where you'll have the autonomy to manage your own patch while being supported in your professional development.

As part of the role, you'll also receive a fully funded CIH Level 3 qualification, helping you continue to grow your career within housing.

The Role

As a Housing Officer, you'll be responsible for delivering an excellent tenancy management service across a portfolio of housing schemes for older residents. You'll build positive relationships with tenants, ensure tenancy obligations are met, and work proactively to sustain tenancies and resolve housing related issues.

Key responsibilities:

• Managing a designated patch of properties across Birmingham.
• Delivering a comprehensive tenancy management service.
• Conducting tenancy visits and estate inspections.
• Managing tenancy sign-ups, successions, transfers, and terminations.
• Handling low level ASB and tenancy breaches.
• Supporting rent collection through effective tenancy management.
• Working collaboratively with colleagues and external agencies to achieve positive outcomes for residents.

Were looking for someone with:

• Previous experience in a Housing Officer or tenancy management role within social housing.
• Strong knowledge of tenancy management legislation and best practice.
• Experience managing ASB, tenancy breaches, and tenancy sustainment.
• Excellent communication and customer service skills.The ability to work independently and manage a varied caseload. This role is focused on tenancy management. Applicants must have experience within housing management or tenancy management.

If you're passionate about delivering excellent housing services and are looking for your next challenge, wed love to hear from you.