Housing Officer

Reed Specialist Recruitment; Exeter; On-site; GBP 18,000 - 28,000; Part time

Job summary

Reed Specialist Recruitment is seeking a part-time Housing Officer for a Bristol-based 12-week fixed-term contract. The role focuses on delivering a high-quality housing management service, handling resident enquiries, sign-ups, and tenancy-related issues while coordinating with colleagues and partner agencies.

The candidate will promote community engagement, monitor standards, and support new and existing developments, requiring strong communication and organisational skills, plus a UK driving

Qualifications

• Experience in social housing, housing management, tenancy management or estate management.
• Knowledge of housing legislation and tenancy management practices.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a varied caseload and competing priorities.
• Customer-focused approach with a commitment to delivering excellent service.
• CIH Level 4 qualification or willingness to work towards it.
• Full UK driving licence and access to your own vehicle.

Responsibilities

• Manage tenancy-related enquiries and provide outstanding support to residents.
• Conduct tenancy sign-ups, property viewings and tenancy visits.
• Investigate and manage tenancy breaches, including anti-social behaviour and safeguarding concerns.
• Monitor estate and neighbourhood standards, ensuring communal areas and services are maintained effectively.
• Promote resident engagement and community development initiatives.
• Build strong working relationships with internal departments and external agencies.
• Support the delivery of housing services across new and existing developments.

Skills

Communication skills

Organisational skills

Customer focus

Relationship building

Time management

Education

CIH Level 4 qualification

Job description

Housing Officer (Part-Time, 12 Week Contract) - Bristol

Location: Bristol | 25 Hours per Week | 12 Week Fixed-Term Contract
Start Date: 7th December
Closing Date: 8th November
Interviews: Week Commencing 9th November

Are you passionate about making a positive difference in local communities? Our client is seeking a customer-focused and proactive Housing Officer to join their team on a 12-week contract, supporting residents across the Bristol area.

This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents, resolving tenancy-related issues, and helping to create thriving neighbourhoods.

The Role

As a Housing Officer, you will act as the main point of contact for residents within your designated patch, delivering a high-quality housing management service. You'll work closely with residents, colleagues, contractors and partner organisations to maintain safe, sustainable communities and provide excellent customer service.

Key Responsibilities

• Manage tenancy-related enquiries and provide outstanding support to residents.
• Conduct tenancy sign-ups, property viewings and tenancy visits.
• Investigate and manage tenancy breaches, including anti-social behaviour and safeguarding concerns.
• Monitor estate and neighbourhood standards, ensuring communal areas and services are maintained effectively.
• Promote resident engagement and community development initiatives.
• Build strong working relationships with internal departments and external agencies.
• Support the delivery of housing services across new and existing developments.

About You

To be successful in this role, you will have:

• Previous experience within social housing, housing management, tenancy management or estate management.
• Strong knowledge of housing legislation and tenancy management practices.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a varied caseload and competing priorities.
• A customer-focused approach with a commitment to delivering exceptional service.
• CIH Level 4 qualification or willingness to work towards achieving it.
• A full UK driving licence and access to your own vehicle.