Housing Officer

Sanctuary Group; Birmingham; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days leave

Pension scheme

Life Assurance

Counselling service

Cycle to Work

Voluntary health plans

Employee discounts

Wellbeing support

Recognition scheme

Staff networks

Job summary

Sanctuary is hiring two Housing Officers to join the West Midlands Housing team in the Birmingham area. The role focuses on delivering high-quality housing management, resolving tenancy issues, and engaging with residents to improve services.

You will work both alone and with partners, visiting homes and communities to ensure safe, well-maintained environments. The position requires proven housing experience, tenancy services expertise, and a full valid driving licence.

Qualifications

• Proven experience in a similar housing role.
• Experience delivering high-quality tenancy services.
• Strong analytical and diagnostic abilities to resolve issues.
• Excellent communication and customer care skills.
• Proven experience involving resident involvement activities.
• Excellent written and spoken English.
• Working knowledge of relevant regulations and good practice.
• A full valid driving licence and own vehicle for business use.

Responsibilities

• Provide a high-quality housing management service and respond to customer needs.
• Handle tenancy, lease, service charges, and occupancy enquiries and issues.
• Build positive relationships with residents and involve them in service improvement.
• Regularly visit properties to identify issues and maintain safe, well-managed homes and communal areas.
• Investigate anti-social behaviour and neighbour disputes and take appropriate action.
• Collaborate with colleagues, external agencies and support services to ensure residents receive appropriate help.

Skills

Housing experience

Tenancy services

Analytical skills

Communication skills

Resident involvement

Regulations knowledge

Driving licence

English language

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Housing Officer

Based at Birmingham - covering Birmingham, Solihull and Sandwell areas

£34,235 per year plus £600 car allowance (pro rata)

37.5 hours per week, Monday to Friday; 9am - 5pm

Temporary position for up to 6 months

We have an opportunity for two Housing Officers to join our dedicated West Midlands Housing team of seven, based in the Birmingham area. The roles will mainly cover Birmingham, Solihull and Sandwell, although occasional cover may also be required across Dudley, Walsall and North West Leicestershire.

You'll be responsible for providing a high-quality housing management service, responding to the needs of our customers and local communities. You'll work with customers to resolve issues, find practical solutions and help improve the services we provide.

The role includes a mix of lone and joint working with colleagues and external partners, with regular visits to customers in their homes and communities.

The role of Housing Officer will include:

• Providing clear, practical advice and support to tenants and leaseholders about their rights and responsibilities
• Responding to enquiries and resolving issues around tenancies, leases, service charges and occupancy
• Building positive relationships with residents, listening to their views and involving them in improving services and their local communities
• Regularly visiting properties and estates, identifying issues and helping to maintain safe, clean and well-managed homes and communal areas
• Responding to reports of anti-social behaviour and neighbour disputes, investigating concerns and taking appropriate action in line with our policies
• Working with colleagues, external agencies and support services to make sure residents get the right help, including around safeguarding, financial difficulties and wellbeing
• Working across teams to support important safety and legal requirements, including fire safety, water hygiene, gas safety and data protection

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Proven experience of good practice resident involvement activities
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £34,235 (pro rata)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date:10 November 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.