Housing Officer

Sanctuary; Sutton Coldfield; Presencial; GBP 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Pension scheme

Life Assurance

Employee discounts

Wellbeing support

Cycle to Work

Staff Networks

Descripción de la vacante

Sanctuary Housing Association is recruiting two Housing Officers based in Birmingham, covering Birmingham, Solihull and Sandwell. The role is 37.5 hours per week, Monday to Friday, 9am–5pm, temporary for up to 6 months. Salary £34,235 per year plus £600 car allowance pro rata.

Regular visits to customers and communities form part of the duties. You will deliver a high-quality housing management service, resolve tenancy issues, and work with partners to improve services.

Formación

• Proven experience in a similar housing officer role.
• Experience delivering tenancy services to a high standard.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer care skills.
• Experience with resident involvement activities.
• Excellent written and spoken English.
• Knowledge of applicable regulations and good practice.
• Full valid driving licence and own vehicle for business use.

Responsabilidades

• Provide clear, practical advice to tenants and leaseholders about rights and responsibilities.
• Handle enquiries around tenancies, leases, service charges and occupancy.
• Build positive relationships with residents and involve them in improving services.
• Regularly visit properties to identify issues and maintain safe, clean homes.
• Respond to anti-social behaviour and neighbour disputes per policy.
• Collaborate with colleagues and external agencies to ensure appropriate help, including safeguarding and wellbeing.
• Support safety and legal requirements across teams (fire safety, water/gas safety, data protection).

Conocimientos

Proven experience

Tenancy services

Analytical/problem solving

Communication skills

Resident involvement

English proficiency

Regulations knowledge

Driving licence

Herramientas

Driving licence

Descripción del empleo

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Officer

Based at Birmingham – covering Birmingham, Solihull and Sandwell areas

£34,235 per year plus £600 car allowance (pro rata)

37.5 hours per week, Monday to Friday; 9am – 5pm

Temporary position for up to 6 months

We have an opportunity for two Housing Officers to join our dedicated West Midlands Housing team of seven, based in the Birmingham area. The roles will mainly cover Birmingham, Solihull and Sandwell, although occasional cover may also be required across Dudley, Walsall and North West Leicestershire.

You’ll be responsible for providing a high-quality housing management service, responding to the needs of our customers and local communities. You’ll work with customers to resolve issues, find practical solutions and help improve the services we provide.

The role includes a mix of lone and joint working with colleagues and external partners, with regular visits to customers in their homes and communities.

The role of Housing Officer will include:

• Providing clear, practical advice and support to tenants and leaseholders about their rights and responsibilities
• Responding to enquiries and resolving issues around tenancies, leases, service charges and occupancy
• Building positive relationships with residents, listening to their views and involving them in improving services and their local communities
• Regularly visiting properties and estates, identifying issues and helping to maintain safe, clean and well-managed homes and communal areas
• Responding to reports of anti-social behaviour and neighbour disputes, investigating concerns and taking appropriate action in line with our policies
• Working with colleagues, external agencies and support services to make sure residents get the right help, including around safeguarding, financial difficulties and wellbeing
• Working across teams to support important safety and legal requirements, including fire safety, water hygiene, gas safety and data protection

Skills and experiences:

• Proven experience of undertaking a similar role
• Prior experience of delivering high quality tenancy services
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent communication and customer care skills
• Proven experience of good practice resident involvement activities
• Excellent understanding of written and spoken English
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition schemeStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• Role salary is £34,235 (pro rata)

Closing Date: 10 November 2026

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.