Housing Partner (Housing Officer)

Accent Group Limited; Peterborough; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Car allowance

Mileage reimbursement

Generous time off

Health & wellbeing programs

Pension scheme

Career development

Flexible working

Job summary

Accent Group Limited is hiring a Housing Partner (Housing Officer) in Peterborough. You will be the frontline contact for customers, ensuring tenancies are well managed and support is tailored to individual needs.

You’ll travel across sites, building relationships to deliver fair, humane outcomes and help customers sustain their homes. The role combines field work with office days, requires a UK driving licence, and offers a salary reflecting local market plus a car allowance.

Qualifications

• Experience delivering housing management services and understanding tenancy/neighbourhood management.
• CIH Level 3 Certificate in Housing or willingness to work towards it.
• Proven track record in managing anti-social behaviour; strong knowledge of rent collection processes and income recovery frameworks.
• Full UK driving licence and access to a vehicle.

Responsibilities

• Be the first point of contact for customers and ensure tenancies are well managed.
• Provide practical, empathetic support to help customers sustain their tenancy and stay in their home.
• Build positive relationships with customers and partners to deliver fair, human solutions.
• Deal with challenges with care, aiming to resolve issues early and, when necessary, use legal steps as a last resort.

Skills

Housing management

Tenancy management

Anti-social behaviour

Rent collection

Driving licence

Education

CIH Level 3 Certificate in Housing

Job description

Housing Partner (Housing Officer)

Salary: £38,497 per annum (including car allowance)

Location: Peterborough, Hybrid with travel around your patch to meet customer needs (minimum 1 day a week in the office).

Permanent, 35 hours per week, Monday - Friday between 8am and 6pm depending on customer needs.

Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important.

It’s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change.

For a career that means more and makes a meaningful impact on society, this is the place to be.

About the role

Always motivated to deliver brilliant service, our Housing Partners (Housing Officers) are the first point of contact for our customers.

You’ll be a visible presence in your patch, ensuring tenancies are well managed and supported. Moving into a new home is an exciting life moment, and you’ll play a key role in shaping a positive customer experience from the very start.

When things don’t go to plan, you’ll be there to make a difference. Working alongside customers, you’ll take time to understand their circumstances and provide practical, empathetic support to help them sustain their tenancy and keep their home.

Building positive relationships is at the heart of what you do. You’ll see the person behind the process, tailoring your approach to individual needs and vulnerabilities. Whether supporting customers with their rent, addressing anti-social behaviour with partner agencies, or resolving concerns, you’ll focus on fair, human solutions that deliver the best outcomes.

You’ll handle challenges with care and confidence, aiming to resolve issues early and positively. Legal action is always a last resort, used only when absolutely necessary, because your priority is helping customers stay in their homes.

Everything you do will be guided by a simple principle: housing is human, and every decision should reflect that.

Strong communication is key. You’ll build effective relationships with colleagues and external partners, working collaboratively to support customers and communities to thrive, making moments that matter every day.

Salary

The Housing Partner (Housing Officer) role offers a salary of £37,247 per annum for candidates who fully meet the role requirements. If you’re still developing in some areas, we’ll support your growth with a starting salary just 5% or 10% below the spot rate, depending on experience.

You’ll also receive an essential user car allowance starting from £1,250 per annum plus milage for travel around your patch - helping you stay mobile while making a difference in your community.

About you

• You’ll need experience in delivering housing management services and an understanding of tenancy and neighbourhood management.
• It would be ideal if you have a CIH Level 3 Certificate in Housing - or you’ll be willing to work towards it.
• You’ll bring a proven track record in managing anti-social behaviour, as well as a strong knowledge of rent collection processes and legal frameworks around income recovery.
• As you’ll be travelling across our Accent sites and estates, you’ll need a full UK driving licence and access to a vehicle. If you are unable to meet this requirement due to a disability, we welcome applications and will consider reasonable adjustments in line with the Equality Act 2010.

The successful applicant will be subject to pre-employment checks, such as DBS and social media screening , before an offer is confirmed.

Housing Partner (Housing Officer) Interviews

We want your candidate experience to reflect who we are - a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A Teams interview with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you - your experience, goals, and what you bring.

Planned date: 28th October via Teams

Stage 2: A Place to Show Your Strengths

A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a Congruity Questionnaire in advance.

Planned date: 4th November at our Peterborough office.

We aim to make the process clear, supportive, and genuinely valuable - a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off - 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.

Health & wellbeing support - Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.

Financial perks - Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.

Future-focused benefits - Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.

Family-friendly policies - Enhanced parental leave, flexible working options, and support for work-life balance.

Career development - From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more - we’ll help you grow and succeed.

This is more than a job - it's a place where you can make an impact, feel valued, and be rewarded for what you do.

We're Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know - we’ll make it happen.

Because this isn’t just a workplace - it's a place to belong.

Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please email [e-mail].

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.