Housing Officer

Niyaa People; Thatcham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Life assurance

Private medical

Dental cover

Critical illness cover

Wellbeing benefits

Volunteering days

Annual leave 25 days

Job summary

Niyaa People is recruiting on behalf of a well‑established housing organisation to hire a Housing Officer covering Greenham, Basingstoke and surrounding areas. The role blends home working, office duties and regular site visits to manage tenancy and neighbourhood caseloads.

You will investigate breaches, ASB and safeguarding matters, build strong relationships with residents and partner agencies, and progress cases from initial enquiry to resolution with a customer‑focused approach and a

Qualifications

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing‑related issues.
• Excellent communication, negotiation and relationship‑building skills.
• A customer‑focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti‑social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Housing knowledge

ASB handling

Tenant support

Relationship building

IT skills

Tools

Housing management systems

Job description

We are recruiting on behalf of a well‑established housing organisation for an experienced Housing Officer to join their team covering Greenham, Basingstoke and the surrounding areas. This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities. You will manage your own diary, combining home working, office‑based working and regular visits to customers, neighbourhoods and partner agencies across the local area. As a Housing Officer, you will manage a busy and varied caseload covering tenancy and neighbourhood management. This will include tenancy breaches, anti‑social behaviour (ASB), safeguarding, tenancy fraud, tenancy changes, leasehold matters and wider neighbourhood issues. You will take ownership of cases from initial investigation through to resolution, gathering evidence, working with customers and partner agencies, and progressing formal or legal action where required.

Key Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti‑social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

The successful Housing Officer will have:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing‑related issues.
• Excellent communication, negotiation and relationship‑building skills.
• A customer‑focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

A full UK driving licence and access to your own vehicle are essential, due to regular travel across Greenham, Basingstoke and the surrounding areas.

This Housing Officer opportunity offers:

• Permanent, full‑time position – 37 hours per week.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working, with approximately one day per week in the office, alongside home and community‑based working.
• The opportunity to manage your own diary and workload.
• A supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can make a real difference to residents and communities across Greenham, Basingstoke and the surrounding areas, we would love to hear from you.