Housing Officer

Karter Thomas Limited; Leeds; On-site; GBP 34,000 - 37,000; Full time

Job summary

Karter Thomas Limited is recruiting a Temporary Housing Officer in Leeds for a 3-month assignment. You will manage a portfolio of residential tenancies and resolve day-to-day housing matters, working to maintain strong resident relationships and high-quality housing management.

Your role includes handling tenancy breaches and anti-social behaviour, conducting tenancy visits, and collaborating with internal teams and external agencies to resolve complex cases.

Qualifications

• Experience in housing, tenancy management.
• Knowledge of tenancy legislation.
• Strong communication and organisational skills.

Responsibilities

• Manage a caseload of residential tenancies and day-to-day housing matters.
• Build professional relationships with residents and provide advice.
• Handle tenancy breaches and anti-social behaviour.
• Carry out tenancy visits, inspections and investigations.
• Collaborate with internal teams and external agencies to resolve complex cases.
• Maintain accurate records in line with policies and procedures.
• Support residents to sustain tenancies and access services.
• Provide a professional, customer-focused service at all times.

Skills

Housing Officer

Tenancy management

Anti-social behaviour handling

Resident engagement

Record keeping

Job description

DURATION: 3 Months

Start Date: ASAP

Rate of Pay: £25 - £27 per hour

Location: Leeds

Are you an experienced Housing Officer looking for your next temporary opportunity?

We are currently recruiting on behalf of a client for a Temporary Housing Officer to join their housing team in Leeds. This is a fantastic opportunity for someone with a strong understanding of housing management who enjoys working directly with residents and making a positive difference to their communities.

The Role

As a Housing Officer, you will be responsible for managing a portfolio of properties and providing a high-quality housing management service to residents. You will work proactively to resolve issues, maintain strong resident relationships and ensure tenancy and housing management matters are dealt with effectively.

Your responsibilities will include:

• Managing a caseload of residential tenancies and dealing with day-to-day housing management matters.
• Building positive and professional relationships with residents, providing advice and support where appropriate.
• Managing tenancy-related issues, including breaches of tenancy and anti-social behaviour.
• Carrying out tenancy visits, inspections and investigations as required.
• Working collaboratively with internal teams and external agencies to resolve complex cases.Taking appropriate action to address rent arrears and other tenancy-related issues.
• Ensuring accurate and timely records are maintained in line with organisational policies and procedures.
• Supporting residents to sustain their tenancies and access appropriate services where required.
• Providing a professional and customer-focused service at all times.

About You

We are looking for someone who has previous experience within a housing, tenancy management environment and who can confidently manage a varied caseload.

You will ideally have:

• Previous experience working as a Housing Officer or in a similar housing management role.
• A good understanding of tenancy management and housing legislation.
• Experience dealing with anti-social behaviour, tenancy breaches and complex resident cases.
• Excellent communication and interpersonal skills.
• Strong organisational skills and the ability to prioritise a busy caseload.
• The confidence to deal with challenging situations professionally and sensitively.
• A customer-focused approach, with the ability to build effective relationships with a diverse range of residents.
• Good IT and administrative skills.

Why Apply?

This is an excellent opportunity to join a busy housing service on a temporary basis, gaining valuable experience while making a tangible difference to residents across Leeds.