Housing Officer

Karter Thomas Ltd; Impington; On-site; GBP 23,000 - 32,000; Full time

Job summary

Karter Thomas Ltd on behalf of a charitable housing association is recruiting an experienced Housing Officer. The role covers estate and tenancy management across a patch in Cambridgeshire, requiring hands-on approach and the ability to work independently from day one.

You will engage with residents, colleagues and external agencies to resolve tenancy and neighbourhood issues, carry out visits, inspections and ensure residents meet tenancy requirements, while promoting a responsive, professional

Qualifications

• Experience in housing management or tenancy management.
• Proven ability to work independently and manage a caseload.

Responsibilities

• Managing a patch of properties across the local region and carrying out home visits.
• Providing a visible and responsive housing management service to residents.
• Carrying out tenancy visits, estate inspections and other neighbourhood-based activities.
• Building positive relationships with residents and supporting them to sustain their tenancies.
• Managing anti‑social behaviour cases and taking appropriate action to resolve issues.
• Working proactively to maximise rental and service charge income.
• Ensuring residents meet the terms and conditions of their tenancy agreements.
• Working with internal colleagues, local authorities and other partner agencies to resolve complex housing issues.
• Identifying and addressing estate and neighbourhood management issues.
• Managing your own workload and caseload effectively, prioritising more urgent or complex cases.
• Providing a professional, customer-focused service while balancing the needs of individual residents and the wider community.

Skills

Housing management

Tenancy management

Customer service

Independent worker

Job description

We are currently recruiting for an experienced Housing Officer on behalf of our client, a charitable housing association.

The role with be dealing with estate and tenancy management duties and will be a hands‑on housing management role, taking responsibility for a patch of properties across Cambridgeshire.

You will need to be comfortable picking up an existing patch and caseload, working independently and providing an effective and responsive housing management service from the outset.

The role

As Housing Officer, you will be responsible for the day-to-day management of your designated patch, working closely with residents, colleagues and external agencies to resolve tenancy and neighbourhood issues.

Your responsibilities will include:

• Managing a patch of properties across the local region and carrying out home visits as required.
• Providing a visible and responsive housing management service to residents.
• Carrying out tenancy visits, estate inspections and other neighbourhood-based activities.
• Building positive relationships with residents and supporting them to sustain their tenancies.
• Managing anti‑social behaviour cases and taking appropriate action to resolve issues.
• Working proactively to maximise rental and service charge income.
• Ensuring residents meet the terms and conditions of their tenancy agreements.
• Working with internal colleagues, local authorities and other partner agencies to resolve complex housing issues.
• Identifying and addressing estate and neighbourhood management issues.
• Managing your own workload and caseload effectively, prioritising more urgent or complex cases.
• Providing a professional, customer-focused service while balancing the needs of individual residents and the wider community.

About you

We are looking for someone with previous experience in housing management, tenancy management or a similar Housing Officer role, you will have access to your own transport and have a valid UK driving license