Housing Officer

Niyaa People Ltd; Oxford; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life assurance

Private medical cover

Wellbeing benefits

24/7 virtual GP

Job summary

Niyaa People Ltd is supporting a well-established housing organisation in recruiting an experienced Housing Officer to cover Oxfordshire and surrounding areas. The role involves direct customer work, managing complex housing issues, and delivering positive community outcomes.

You will split time between home and office-based work with regular visits to neighbourhoods and partner agencies across the local area.

Qualifications

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• Customer-focused approach and a commitment to achieving positive outcomes.
• Ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• Ability to work independently and manage your own workload.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across the area.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Customer service

Communication

Negotiation

Relationship-building

Time management

Independent work

Driving licence

Tools

Microsoft Office

Housing management systems

Job description

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Oxfordshire and the surrounding areas.

This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities. You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies across the local area.

Key Responsibilities:

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work collaboratively with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across Greenham, Basingstoke and the surrounding areas.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

The successful Housing Officer will have:

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and a commitment to achieving positive outcomes.
• The ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

A full UK driving licence and access to your own vehicle are essential, due to regular travel across Oxfordshire.

This Housing Officer opportunity offers:

• Permanent, full-time position – 37 hours per week.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working, with approximately one day per week in the Greenham office, alongside home and community-based working in Oxford.
• The opportunity to manage your own diary and workload.
• A supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• A generous matched pension scheme.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can make a real difference to residents and communities across Oxfordshire and the surrounding areas, we would love to hear from you.