Housing Officer

Blue Arrow; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment services company is seeking a Housing Officer in Exeter. This role involves providing comprehensive housing advice and assistance while managing complex client cases and liaising with partner agencies. The ideal candidate should have in-depth knowledge of housing legislation and be proactive in preventing homelessness. This position offers a salary of £15.06 per hour, working Monday to Friday, 9 AM to 5 PM until the end of February 2026.

Qualifications

• In-depth knowledge of relevant housing and homelessness legislation including Case Law.
• Experience in customer-facing roles, providing support and advice.
• Pro-active approach to prevent homelessness and assist clients.

Responsibilities

• Serve as the first point of contact for customers experiencing homelessness.
• Conduct assessments and investigations regarding housing issues.
• Liaise with outside partner agencies for creative housing solutions.
• Manage a caseload to provide person-centered housing advice and advocacy.
• Safeguard vulnerable clients and make necessary referrals.

Skills

Housing advice and assistance

Knowledge of housing legislation

Customer service

Case management

Safeguarding vulnerable clients

Job description

Housing Officer required! Salary: £15.06 per hour Location: Exeter, EX1 Hours: Monday - Friday 9am - 5pm Till End Feb 2026

PURPOSE OF JOB

To provide comprehensive housing advice and assistance, face to face, by telephone and by email regarding a wide range of housing issues having an in-depth knowledge of relevant housing and homeless legislation including Case Law, to ensure that the Council's statutory duties are carried out under the Homelessness Reduction Act 2018

MAIN DUTIES AND ACTIVITIES

• To be the first point of contact (face to face, by telephone or by email) for customers who are homeless or threatened with homelessness and to carry out an initial assessment and investigation.
• Liaising with a variety of outside partner agencies, such as rough sleepers outreach services, and hostel providers to look for creative housing solutions for clients with a variety of complex needs.
• To hold a caseload of clients, deciding Homelessness Reduction Act duties and making pro‑active interventions to provide wide‑ranging person centred housing advice and advocacy on housing rights, income maximisation, financial management, relevant support services and to inform, support and signpost customers to specialist advice agencies when appropriate.
• To pro‑actively take actions to prevent homelessness either short term or long term using all means available. This also includes immediate interventions to prevent homelessness including where possible and reasonable helping customers to retain or re‑access their current accommodation by liaising with families and friends, landlords, supported housing, solicitors, courts, social services and other agencies.
• To be responsible for safeguarding vulnerable clients that present, often in a chaotic manner, by obtaining relevant information from, to a range of services such as the police, Domestic Abuse Services, Children's Services or Adult Social Care and making safeguarding referrals when necessary.

Prior experience as a housing homelessness officer would be desirable.

Apply today!

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