Housing Officer

Southern Housing; Croydon; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

Southern Housing is seeking a Housing Officer to join our team in Croydon. You will help residents sustain tenancies, support wellbeing, and work to improve estate standards while delivering practical housing advice.

This full-time hybrid role is 35 hours per week, a 12-month FTC to cover maternity leave. You will be based at Mosaic East, Croydon, with two on-site days and the remainder working remotely across our communities.

Qualifications

• Experience working in housing management and handling nuisance/harassment cases.
• Ability to follow processes, use initiative and provide excellent customer service.
• Strong communication skills across multiple channels.

Responsibilities

• Conduct pre-void inspections and property viewings to minimise void times.
• Manage tenancy enforcement processes, including legal documents and court attendances.
• Lead neighbourhood inspections and local initiatives to improve estate standards and wellbeing.
• Support income recovery by assisting with rent and service charge collection.
• Ensure health and safety compliance and arrange statutory inspections.

Skills

Housing environment experience

Communication skills

Driving licence

Job description

About The Role

We are looking for a Housing Officer to join our team.

As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours per week for a FTC of 12 months covering maternity leave. The successful candidate will be based at our Croydon office, Mosaic East, two day per week, with the remaining time spent working remotely.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date: Sunday 27th September 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.