Scheme Housing Officer

Southern Housing; Ventnor; On-site; GBP 12,000 - 16,000; Part time

Job summary

Southern Housing is seeking a part-time scheme support role based on the Isle of Wight. You will work 20 hours per week, Monday to Friday, to support older residents in living safely and independently, handling day-to-day tenancy tasks and safeguarding where required.

You will visit schemes, monitor resident needs, manage lettings and arrears as needed, and coordinate with internal teams and contractors to keep buildings well maintained and welcoming.

Qualifications

• Experience of care or support services, including relevant legislation and good practice.
• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time.
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
• A ‘can do’, proactive approach to problem solving.
• Able to learn and use IT and communication systems Interpersonal skills and team working.
• Able to receive and respond to customer feedback and complaints professionally at all times.
• You will hold a full driving licence with access to own vehicle, or show evidence you can meet the requirements of the role travelling by public transport.

Responsibilities

• Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services.
• Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible.
• Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems.
• In line with our good neighbourhood management procedure, address issues between neighbours which don’t meet the threshold to be considered anti-social behaviour (ASB).
• Provide efficient on the spot tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes.
• Act as the custodian for a scheme or group of schemes, ensuring buildings are safe and attractive and coordinating with internal teams and external contractors.

Skills

Care experience

Customer service

Interpersonal skills

Team working

Driving licence

IT systems

Tools

IT systems

Job description

About The Role

You will support older residents in living safely and independently. You'll be responsible for the day-to-day management of housing schemes, ensuring properties are safe, well maintained and welcoming, while providing tenancy management support, welfare checks, safeguarding oversight and resident engagement activities. Working closely with residents, colleagues, contractors and external partners, you'll play a key role in promoting wellbeing, resolving housing issues and delivering excellent customer service. This is an ideal opportunity for someone with experience in care, support or housing services who is passionate about making a positive difference to the lives of older people.

Principal duties and responsibilities include, but are not limited to:

• Monitor residents’ needs and safety through annual home visits and support them where required to access appropriate support or care assessments and services. Report self-neglect and other safeguarding concerns in line with our policy.
• Understand utility and other costs in your scheme(s). Take action to reduce costs wherever possible. Flag up potential overspends or anomalies to your manager.
• Be resilient and follow procedures calmly and effectively when there are emergencies such as the unexpected death of residents or lift breakdowns and other building problems.
• In line with our good neighbourhood management procedure, take appropriate action to address issues between neighbours which don’t meet the threshold to be considered anti-social behaviour (ASB).
• Provide efficient ‘on the spot’ tenancy management including supporting the letting of vacant homes; basic income maximisation and arrears management; resolving anti-social behaviour and monitoring environmental, maintenance and other services to schemes.
• Act as the custodian for a scheme or group of schemes. This means you’ll ensure that they are well run and that buildings are safe and attractive. Work with internal teams and external contractors to ensure repairs and faults are quickly remedied, and the grounds well maintained.

This is a part time position, working 20 hours per week, Monday to Friday 9am - 1pm. You will be based in our Isle of Wight schemes.

What you’ll need:

• Experience of care or support services, including relevant legislation and good practice.
• Resilience, self-motivation and ability to work alone at your scheme(s) for most of the time.
• Ability to manage time & tasks effectively, work well under pressure both individually and in a team.
• A ‘can do’, proactive approach to problem solving.
• Able to learn and use IT and communication systems Interpersonal skills and team working.
• Able to receive and respond to customer feedback and complaints professionally at all times.
• You will hold a full driving licence with access to own vehicle, or show evidence you can meet the requirements of the role travelling by public transport.

Closing Date: Wednesday16th September 2026 at 23:59

About Us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.