Housing Officer

Civic Recruitment Limited; Sittingbourne; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

10 Week Contract

Hybrid Working

Bi‑weekly Pay

Leading Housing Association

Job summary

Civic Recruitment Limited is recruiting for a Housing Officer on a 10-week contract in Sittingbourne. The role focuses on tenancy management, visits, audits, welfare checks and strong resident support within a housing management framework.

The ideal candidate has prior housing management experience, excellent customer service, and the ability to engage stakeholders while handling complex cases. Hybrid model requires two days in the office and remaining time split between home visits and estate

Qualifications

• Experience in Housing Officer or Housing Management roles.
• Experience managing tenancy-related issues and delivering housing services.
• Knowledge of housing management legislation and tenancy enforcement.
• Experience with home visits, tenancy audits, and welfare checks.

Responsibilities

• Deliver effective and customer-focused housing management services.
• Support residents throughout their tenancy lifecycle.
• Ensure adherence to tenancy conditions and address breaches.
• Provide housing advice and support.
• Manage complex tenancy-related cases to resolution.
• Conduct home visits, tenancy audits, and welfare checks.
• Promote tenancy sustainment and independent living.
• Identify and support residents with complex needs.
• Make safeguarding referrals and collaborate with specialist teams.
• Conduct neighbourhood and estate inspections.
• Address environmental and estate management issues.
• Manage ASB and nuisance cases.
• Prepare tenancy enforcement documentation and attend court as needed.
• Conduct pre-void inspections and property viewings.
• Collaborate with multi-agency partners and attend meetings.
• Ensure health and safety compliance within homes.
• Support income collection and assist residents with financial difficulties.

Skills

Housing management

Customer service

Communication

Stakeholder engagement

Case management

Education

Housing qualification

Job description

Sittingbourne, United Kingdom | Posted on 22/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

Housing Officer – 10 Week Contract

Contract: 10 Week Contract

Hours: Full Time

Working Pattern: Hybrid Working – Mandatory 2 Days Office-Based, with the remainder split between Site Visits and Home Working

Summary

We are seeking a skilled Housing Officer to join our dynamic Housing Management team on a 10-week contract. This role is pivotal in providing exceptional tenancy management services, supporting residents in maintaining successful tenancies, and ensuring our communities are safe and thriving. The position involves managing a specific area, conducting home visits, tenancy audits, welfare checks, and collaborating with internal and external partners to address housing‑related issues. The ideal candidate will possess strong housing management experience, excellent customer service skills, and a proactive approach to community support.

Responsibilities

• Deliver effective and customer‑focused housing management services.
• Support residents throughout their tenancy lifecycle.
• Ensure adherence to tenancy conditions and address breaches.
• Provide housing advice and support.
• Manage complex tenancy‑related cases to resolution.
• Conduct home visits, tenancy audits, and welfare checks.
• Promote tenancy sustainment and independent living.
• Identify and support residents with complex needs.
• Make safeguarding referrals and collaborate with specialist teams.
• Conduct neighbourhood and estate inspections.
• Address environmental and estate management issues.
• Manage Anti‑Social Behaviour (ASB) and nuisance cases.
• Prepare tenancy enforcement documentation and attend court as needed.
• Conduct pre‑void inspections and property viewings.
• Collaborate with multi‑agency partners and attend meetings.
• Ensure health and safety compliance within homes.
• Support income collection and assist residents with financial difficulties.

Requirements

• Previous experience in a Housing Officer or Housing Management role.
• Experience managing tenancy‑related issues and delivering housing services.
• Knowledge of housing management legislation and tenancy enforcement.
• Experience with home visits, tenancy audits, and welfare checks.
• Ability to work with vulnerable residents and make safeguarding referrals.
• Strong customer service and case management skills.
• Excellent communication and stakeholder engagement abilities.
• Ability to work independently and manage a diverse workload.
• Full UK Driving Licence and access to a vehicle, or efficient travel capability.
• Housing qualification or willingness to pursue one.
• Experience in Housing Association or Social Housing.
• Experience attending court and preparing enforcement documentation.
• Experience managing ASB cases.
• Knowledge of safeguarding, tenancy fraud, and neighbourhood management.
• Hybrid working arrangement with mandatory 2 days per week office‑based.
• Remaining time split between home working and estate/resident visits.
• Regular travel across neighbourhoods and housing schemes.
• Occasional evening and weekend work may be required.

What's on Offer?

• 10 Week Contract
• Hybrid Working
• Bi‑weekly Pay
• Opportunity to work with a leading Housing Association
• Varied and rewarding frontline housing management role

Applications are particularly welcomed from candidates with experience in Housing Management, Tenancy Management, Neighbourhood Housing, Estate Management, Resident Services, Anti‑Social Behaviour, Housing Advice, Tenancy Sustainment, or Social Housing environments.