Housing Officer

Niyaa People Ltd; Bournemouth; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Pension scheme

Life assurance

Private medical cover

Wellbeing benefits

Job summary

Niyaa People Ltd is seeking an experienced Housing Officer to cover Bournemouth, Christchurch and Poole. The role blends home and office-based work with regular visits to communities, focusing on tenancy and neighbourhood management.

You’ll manage varied caseloads, investigate issues, and liaise with customers and partner agencies to progress actions and sustain tenancies across the area.

Qualifications

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and commitment to achieving positive outcomes.
• Ability to work independently and manage your own workload.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, ASB, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across the local area.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

Skills

Housing management

Tenancy management

Neighbourhood management

Communication skills

Negotiation skills

IT skills

MS Office

Tools

Housing management systems

Job description

We are recruiting on behalf of a well-established housing organisation for an experienced Housing Officer to join their team covering Bournemouth, Christchurch and Poole.

This is a varied and rewarding opportunity for a Housing Officer who enjoys working directly with customers, managing complex housing issues and making a visible difference within local communities.

You will manage your own diary, combining home working, office-based working and regular visits to customers, neighbourhoods and partner agencies.

The Role

As a Housing Officer, you will manage a busy and varied caseload covering tenancy and neighbourhood management. This will include tenancy breaches, anti-social behaviour, safeguarding, tenancy fraud, tenancy changes, leasehold matters and wider neighbourhood issues.

You will take ownership of cases from initial investigation through to resolution, gathering evidence, working with customers and partner agencies, and progressing formal or legal action where required.

Key Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management.
• Deal with tenancy breaches, ASB, safeguarding, tenancy fraud and tenancy changes.
• Investigate issues, gather evidence and take appropriate action.
• Progress legal or formal enforcement action where required.
• Build positive relationships with customers and support tenancy sustainment.
• Work with local authorities, community groups and partner agencies.
• Visit customers, neighbourhoods and properties across the local area.
• Maintain accurate customer records and case information.
• Identify opportunities to improve neighbourhoods and customer outcomes.
• Manage your own diary and prioritise a busy workload effectively.

About You

• Experience or strong knowledge of housing, tenancy or neighbourhood management.
• Experience managing a busy caseload through to resolution.
• Confidence dealing with complex, sensitive or challenging situations.
• Strong knowledge of tenancy management and housing-related issues.
• Excellent communication, negotiation and relationship-building skills.
• A customer-focused approach and commitment to achieving positive outcomes.
• Ability to work effectively with colleagues and external partner agencies.
• Good IT skills, including Microsoft Office and housing management systems.
• The ability to work independently and manage your own workload.

A full UK driving licence and access to your own vehicle are essential due to regular travel across Bournemouth, Christchurch and Poole.

Why Apply

• Permanent, full-time position – 37 hours per week.
• Salary of £32,000–£40,000, depending on experience.
• Hybrid working with approximately one day per week in the office, alongside home and community-based working.
• The opportunity to manage your own diary and workload.
• Supportive and collaborative housing team.
• 25 days' annual leave plus bank holidays, increasing with service.
• Additional wellbeing and volunteering days.
• Generous matched pension scheme.
• Life assurance.
• Enhanced family leave.
• Optional private medical, dental and critical illness cover.
• Access to wellbeing benefits and a 24/7 virtual GP service.

If you are an experienced Housing Officer looking for a permanent opportunity where you can work closely with customers, resolve complex housing issues and make a genuine difference across Bournemouth, Christchurch and Poole, we would be keen to hear from you.